Field Service Technician

OverviewJoin to apply for the Field Service Technician role at GamblingCareers.com.

Aristocrat is seeking a focused and technically minded Field Service Technician to deliver outstanding technical support and service excellence across customer sites.

You will help ensure electronic gaming machines operate smoothly and customers experience uninterrupted enjoyment.

We are looking for someone ambitious who thrives in a dynamic, customer-focused environment.

What You'll Do

Perform scheduled tasks, preventative maintenance (PM), break / fix repairs, and system diagnostics on-site.

Handle equipment installation, removal, upgrades, modifications, and game changes at customer sites, including during venue closures.

Investigate and resolve complex system faults and perform required repair work.

Respond promptly and authoritatively to service calls to meet customer expectations and SLA requirements.

Collaborate efficiently with venue staff to maintain high customer happiness.

Reporting & Documentation

Accurately collect and report all activities using Aristocrat's field service management tools.

Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.

Record all part usage and ensure returns are completed as per SLA and compliance standards.

Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance

Understand and align with Company and venue WHS policies, procedures, and regulations.

Ensure the health, safety, and welfare of all employees, visitors, and contractors.

Follow accident / incident / near miss processes and conduct investigations as required.

Ensure all activities align with Company, legislative, and regulatory requirements.

What We're Looking For

Required

Electrical registration and working permit with NZEWRB preferred but not mandatory

Minimum 2 years, experience in electrical gaming machine servicing and repairs preferred

Electro-mechanical service experience

Background or qualifications in computer support and / or computer network systems

Must be physically capable of handling heavy equipment

Ability to work in NZ / Work permit

Proven problem-solving ability and ability to adapt quickly to changing demands

Ability to contribute ideas for change and process improvement from own experience

Self-motivated and able to work independently across multiple customer sites

Proficient in using mobile devices and field service applications for reporting

Flexibility to work weekends and public holidays as needed

Monday - Friday 08 : 30 - 5pm availability with on-call duties from Monday to Sunday

Willingness to travel outside of Auckland and stay overnight to support other teams

Car, phone, and tools provided with the job

On-the-job training and health insurance included

Physical Requirements

Able to lift / move up to 25kg safely, using accurate manual handling techniques and tools

Comfortable stepping up onto a safety step and working in variable physical environments

Comfortable standing for most of the workday

Capable of bending, crouching, and performing tasks at ground level when necessary

Capable of raising arms overhead and performing tasks at shoulder level if necessary

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, delivering performance for B2B customers and joy to players.

We are committed to responsible gameplay, strong governance, employee wellbeing and sustainability.

We value diversity and aim to create an environment where individuals realize their potential.

We welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.

EEO M / F / D / V

Benefits & Equal Opportunity

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Travel & Additional Information

Travel up to 25% is expected.

At this time, we are unable to sponsor work visas for this position.

Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.

Seniority level : Entry level

Employment type : Full-time

Job function : Engineering and Information Technology

Industries : Gambling Facilities and Casinos

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