Field Service Technician

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands : Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We are seeking an experienced and enthusiastic  Field Engineer / Service Technician to join our Auckland-based team, supporting optometry and ophthalmic customers across Queensland. As part of our strong sales and service team, you’ll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same.

This role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Auckland sales team.

Your key responsibilities

• Equipment installation, including associated system software
• Remote phone and online trouble shooting and IT support
• Device repairs at customer sites and in Service workshop
• Ensure that the equipment is prepared and QA complete prior to installation
• Maintain effective relationships and build trust with customers
• Ongoing trouble shooting, learning and knowledge sharing amongst the Service team
• Logging all faults within the company and manufacturer service systems
• Effective communication and management of major repairs and escalations for complex issues

About you

Working at Optimed, part of EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day, you will also enjoy :

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work / life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.