Client Services Director

OverviewWe're Hiring : Client Services DirectorWerk Agency is on the lookout for a relationship-driven leader to step into a pivotal role for our team.As our Client Services Director, you'll be the bridge between our clients and our agency's creative and marketing powerhouse — ensuring campaigns are delivered seamlessly, relationships thrive, and opportunities for growth are always on the radar.ResponsibilitiesBe the go-to for key clients, building strong, lasting partnershipsLead the charge on client success, retention, and account growthOversee marketing campaigns across digital, social, OOH, comms, and brand strategyCollaborate with our creative team on design, web, photography, and video projectsSpot opportunities for upsell and cross-sell that add value to both client and agencyGuide and develop our client-facing team members, driving high performanceWork in a strategic capacity helping to shape the future growth in innovation of our agencyQualificationsProven experience leading client relationships in a marketing, creative, or agency environmentA natural problem-solver who thrives under pressure and keeps clients smilingStrong commercial instincts — able to identify growth opportunities and deliver ROIExcellent communicator, collaborator, and team leaderStrong relationships with suppliers and publishers across the media landscape in New ZealandWhy Join Werk?

We're a small but mighty team of marketers and creatives, known for our bold ideas and hands-on execution.

At Werk, you'll have a seat at the table shaping client strategy, real ownership over your accounts, and the chance to grow with an ambitious, future-focused agency.

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