Assistant Store Manager

Assistant Store Manager

Location : Queenstown Central - Management (NQC), New Zealand

Department : New Zealand Retail

Overview

Mountain Warehouse is seeking an enthusiastic Assistant Store Manager to partner with the Store Manager in driving store success.

This role focuses on leading daily operations, fostering a collaborative team environment, and delivering exceptional customer experience while upholding the brand.

Key Responsibilities

Partner with the Store Manager to lead, motivate, and develop a high-performing team.

Foster a collaborative and supportive work environment that encourages teamwork and shared goals.

Lead training and development initiatives, empowering staff to excel and grow.

Communicate clearly and transparently, ensuring alignment and trust across the team.

Keep the team well-informed with product knowledge to deliver outstanding customer service.

Assist with day-to-day store operations, ensuring compliance with company policies.

Maintain high visual merchandising and housekeeping standards.

Prioritise health and safety, conducting risk assessments and ensuring a secure environment.

Participate actively in recruiting, retaining, and building a strong team.

Support meeting and exceeding sales targets, driving profitability through effective strategies.

Monitor KPIs to track and sustain store success.

Oversee stock levels, ensuring smooth replenishment and accurate delivery management.

Implement proactive loss-prevention strategies.

Lead by example in delivering exceptional customer service.

Address customer feedback promptly to maintain satisfaction and brand loyalty.

Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.

Build meaningful connections with the local community.

Candidate Profile

Passionate about creating outstanding customer experiences.

Inspirational leader with proven retail management experience.

Clear, confident communicator capable of engaging colleagues and customers.

Results-driven, focused on achieving goals and meeting targets.

Approachable, supportive, trustworthy — a natural team player.

Energetic and proactive, determined to see tasks through to completion.

Skilled in problem-solving and decision-making, company policies.

Benefits

Monthly Bonus Scheme based on performance.

50% colleague discount across Mountain Warehouse and Animal, plus a twice-yearly uniform allowance.

Up to 20 days annual leave per year, based on a 5-day work week.

Generous colleague referral incentive.

Stable, successful and supportive environment.

Length of service awards.

Join Our Adventure

You're not just managing a store; you're shaping an experience and creating a legacy.

Embrace the adventure, retail leader, and be the driving force of positive change!

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