Customer Service Coordinator

Customer Service Coordinator l Full Time l Student Accommodation l Customer Service & Assist Property Management l Auckland, NZ

03rd November,

Permanent Full Time, 40 hours per week

Join a company culture focused on fun!

Based at UniLodge Auckland Central

We are seeking a Full-time Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at UniLodge Auckland Central

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

ABOUT THE ROLE

Full-time, 40 hours per week across a Monday to Friday roster.

Operate the day-to-day front desk reception area

Assist with the ongoing property management of our student apartments

Undertaking administration and reporting tasks for the property

Handling leasing duties and facilitate rent arrears collection

Conduct room inspections

Assist residents with enquiries related to their residency, studies, general needs and overall well-being

Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.

Be an active member of the emergency response team during shift times

Other responsibilities may include, but not be limited to :

Creating a friendly environment and delivering a positive resident experience.

Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,

Taking the initiative to monitor and report concerns and / or issues relating to resident safety and wellbeing and escalating as needed, and

Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

ABOUT YOU

Resilient, motivated and hands on

Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach

Good computer, written and verbal communication skills are essential

Background in hospitality would be advantageous

Experience in a University Environment (desirable)

Experience with property management systems (highly regarded)

Be culturally aware and have an understanding of different cultures

Police Vetting (must be willing to obtain)

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since

The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over

• staff across our business.

We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun.

Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated.

We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services.

We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

APPLY NOW

If you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.

UniLodge reserves the right to withdraw this advertisement at any time.

Candidates will be progressed as applications are received, rather than after the advertisement closure date.

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