Training Specialist

Training Specialist - Automated Farming Technology

Permanent, full-time opportunity with excellent remuneration and benefits

Location

: South Auckland (alternatively, North Waikato or Hauraki Plains), New Zealand

Territories covered :

North Waikato to Northland

In-field, customer facing role for SenseHub Monitoring solutions (Allflex monitoring)

Tools : TOT (tool of trade) e.g. Car, Laptop, iPad, etc will be provided

Join an experienced supportive team in a growing expansive market

In this role as the SenseHub Dairy Training Specialist you will focus on all aspects of the customer experience once they have purchased a Monitoring solution.

Customer care is a guiding principle of all that we do and is integral to our success.

This care and support is for the lifetime of the product.

Our monitoring and automation business is a world leader in the design, development, manufacture, and delivery of solutions for animal identification, monitoring, and traceability.

Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide.

By putting intelligent, actionable management information into farmers' hands, our solutions empower them to act in a timely manner to safeguard their animals' health and wellbeing, while achieving optimal production outcomes for a healthy food supply.

What You Will Do

Ensuring that all end users have the required training and support to get the most benefit from our Monitoring, Automation and Milking Intelligence solution

Carrying out the delivery of training and support making best use of the resources within our Animal Health team and our business partners

Travelling extensively across your territory area, working directly with our customers and key stakeholders

Driving awareness of our Animal Health Monitoring, Automation and Milking Intelligence technologies

Fault finding of hardware and software systems

Liaising, reporting and testing in conjunction with colleagues and our dealer network

Supporting the technical team in implementing hardware, firmware and software updates

Supporting sales team as required

Answering queries and supporting customers on the company user group Facebook page

Liaising with other companies to interface to drafting systems or software systems

Ensuring all end users, staff and business partners are aware of software improvements, new releases and new features

Attending shows, conferences, field days, training sessions and various sales promotion activities.

Assisting the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days and trade shows

What You Must have

A strong understanding and passion for New Zealand agricultural industries

Strong relationship management skills and a customer-first approach

An ability to engage at various technical and operational levels

Able to assess the training needs and deliver tailored programs to suit customers' needs

Able to monitor and evaluate training programs effectiveness, success and ROI

Excellent communication skills – written and verbal

Excellent analytical skills

Ability to plan, multitask and manage time efficiently

Strong computer skills

Excellent record keeping skills

Full, current NZ driver's license

What You Can Expect

Work autonomously whilst being supported, encouraged and being part of a trusted, leading Global Animal Health organisation

Exposure to upskill and develop in your role

On call roster

Working ratio : 3.5 days in field, customer-facing.

1.5 working from home

Joining a collaborative team of likeminded individuals

Wider National and regional travel will be required at times

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.

The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.

We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace

Required Skills : Accountability, Communication, Customer Satisfaction, Dairy Science, Data Analysis, Inquiry Handling, Installation Support, IT Service Desk, Management Process, Milk Production, Product Sales Training, Report Preparation, Sales Data Management, Technical Advice, Technical Problem Resolution, Technical Support

Preferred Skills :

Current Employees apply

Current Contingent Workers apply

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