Advisor Digital Engagement

OverviewDiscover a career with purpose at MBIE We are looking for a Digital Engagement Advisor to support the Online Channels team within the Customer Service Delivery branch.

This role focuses on driving positive change in how our customers experience our channels across portfolios.

We are seeking a digital generalist to contribute to a busy, fast-moving team.

The role involves maintaining and updating websites and digital tools to deliver key content and messages in line with New Zealand government web standards and best practice, ensuring information is easy to understand for diverse customers and communities.Permanent Full-time | WellingtonSalary Range : $75,114 - $88,266 + KiwiSaver + Wellness BenefitsResponsibilitiesThe Digital Engagement Advisor works within the Online Channels team to support delivery of digital improvements and customer-focused content across MBIE portals.

You will help ensure that our websites and digital tools are well-maintained, regularly updated, and effectively deliver key content following NZ government web standards and best practice.Skills and Experience RequiredYou are a versatile and high performing individual, who is passionate about the online environment and delivering positive outcomes to our diverse audiences.Knowledge of the NZ Government standards for accessibility and usability, accessibility charter requirements, and an understanding of web best practice and digital trends.Ability to edit and maintain websites in Content Management Systems, preferably Silverstripe or similar, with experience in improving website usability and accessibility.Ability to write and communicate complex technical information accurately and clearly in accessible plain language for the web, including legislation or technical guidance.Ability to manage time and competing priorities to ensure high-quality results on time.Ability to work collaboratively as part of a wider team to achieve group / branch priorities from planning to delivery and reporting.Ability to work confidently without having the total picture and to handle uncertainty.Ability to use website analytics (Google Analytics).

Relevant qualification or certification desired.We hire great people from a wide variety of backgrounds, not only because it's the right thing to do but because it strengthens the Ministry.About MBIEMBIE's goal is to create a resilient, high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We work with others to help businesses be more productive and internationally competitive, enable all New Zealanders to participate in the economy through improved job opportunities, and work to ensure quality housing is more affordable.

People are at the heart of our mahi, guided by our values.Mahi Tahi – Better TogetherMaia – Bold and bravePae Kahurangi – Build our FuturePono Me Te Tika – Own ItOur aspirations are reflected in our Maori identity – Hikina Whakatutuki – meaning lifting to make success.

MBIE recognises the partnership under Te Tiriti o Waitangi and is committed to meaningful partnerships with iwi, Maori and the Crown to enable economic and social development for Maori and for wider Aotearoa New Zealand.Me mohio ana a Hikina Whakatutuki i ou ki te whakau i Te Tiriti o Waitangi.

Matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, me ki te tautoko i nga iwi kia whai mana ake ai enei aheinga.How to ApplyView the position description : View position description.

When you are ready to apply please send a CV and a cover letter telling us why you are the perfect fit for this role.

All applications must be submitted via our online process.

We look forward to hearing from you!

Email :

• , quoting ref MBIE / 18340 if you have any further questions.Applications close on Tuesday, 30th September 2025

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