Field Service Engineer

The Opportunity

This position works out of our Dunedin location in the Molecular division. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

As the Field Service Engineer, you’ll partner with customers / distributors to drive and coordinate all technical and administrative support activities including installation, repair, preventative maintenance, engineering change upgrades, troubleshooting and complaint resolution.

This position also serves as an engineering consultant during pre-and post-sales activities. The FSE will be expected to build and maintain strong relationships across district Service and Support teams, Marketing and Commercial to maximize sales growth, support instrument uptime and customer satisfaction.

What You’ll Do

Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.

Provide on demand field service support to customers / distributors.

Coordinate new installations and demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products.

Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.

Partner with territory country managers to coordinate new system placements, promote upgrades and timely contract renewals.

Utilize and maintain up to date service documents, field service bulletins, SOPs and facilitate remote connectivity to customer instrumentation.

Maintain proper inventory levels and control accuracy of service parts to promote first-time fix.

Comply with all relevant Quality policies and procedures and all relevant company Occupational Health, Safety and Environmental policies.

Preferred Qualifications and Experience

BSc in Mechanical, Electrical or Biomedical Engineering (preferred) or

Tertiary Education, with minimum two years relevant professional experience (preferred).

Professional experience of at least two years in the Clinical Diagnostics environment. (preferred).

Knowledge of regulations and standards in IVDs and Biologics.

Basic IT / networking knowledge

Have an ability to troubleshoot and repair electromechanical instrument systems and ability to operate laboratory instruments.

Willing to travel to customer site more than 50% of the time and available for afterhours onsite support as required.

Compensation and Location

The base pay for this position is N / A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY : Field Services

DIVISION : AMD Molecular

LOCATION : New Zealand : Remote

ADDITIONAL LOCATIONS :

WORK SHIFT : Standard

TRAVEL : Yes, 50 % of the Time

MEDICAL SURVEILLANCE : Not Applicable

SIGNIFICANT WORK ACTIVITIES : Not Applicable

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