Help Desk & IT Support - Green Light

About the company :

Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.

Green Light is on the lookout for an experienced  L2 Desktop Engineers  (EUC) to provide services with our NZ consulting team. We require people who have excellent communication skills and a passion for delivering high quality technical solutions.

Employment terms are by  casual contract for 1 day a week .

Responsibilities :

• Supporting all users onsite
• First point of contact onsite for any I.T related issues i.e desktop and peripherals, Windows 10, AD, network devices, printers, I.P telephone issues or faults, software and Microsoft Office Suite, specially Office 365. Android and iOS devices.
• Investigate and diagnose, dispatch the fault through to the appropriate fixer group for problem resolution as per escalation matrix with all technical data via tools like ITSM, Service Now, Remedy.
• Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
• Assisting with Customer Device and Application Configuration.
• Working with customers / employees to identify problems and advising on the solution.
• Handling email accounts and basic Domain administration. Users and Groups. NTFS, shares and network Drives.

Requirements :

• Demonstrable experience in a similar role providing Level-2 Desktop Engineer
• Windows desktop troubleshooting (software, hardware)
• Network patching
• Demonstrated highly developed analytical, problem-solving and organisational skills
• Comfortable escalating with other teams and management to ensure timely resolution of issues
• Able to track issues and document to provide clear updates to client on a daily or as needed basis
• Demonstrated ability to troubleshoot and implement creative solutions
• Excellent telephone, client service, interpersonal and communication skills
• Experience in troubleshooting and resolution of technically related issues
• Understanding of technical concepts and willingness to work in a dynamic and high volume work environment
• Understanding of ITIL process or previous experience in ITIL environment is highly advantageous

How to Apply :

Click APPLY or contact John – Senior Resource Manager for a confidential discussion with Green Light Worldwide.