Customer Support Advisor

Make every interaction count - make a real impact in your community.

We're looking for someone who thrives on delivering great customer experiences.

From guiding customers through processes to managing transactions and resolving challenges, you'll play a key role in creating smooth, positive experiences.

Join an organisation committed to a supportive, inclusive culture where every team member makes a meaningful impact.

Enjoy a permanent role based in Mangawhai, working 32 hours per week.

Work within a collaborative team, supported by strong leadership and access to various well-being initiatives.

If you're confident on the phone, comfortable in a busy reception environment, and passionate about helping people, this could be the role for you!

What You'll Be Doing

This is an office-based role where you'll be the first point of contact for customers - both in person and over the phone.

You'll be responsible for :

Welcoming visitors and managing front desk interactions with professionalism and warmth.

Handling incoming phone calls - this includes answering queries, transferring calls, and providing support on Council services.

Responding to emails and guiding customers through online services.

Processing payments and managing banking tasks with accuracy.

Supporting internal teams and contributing to service improvement initiatives.

About You

We're looking for someone with excellent communication skills, a calm and customer-focused approach, and the ability to multitask in a fast-paced environment.

You'll also bring

At least 3 years' experience in customer service, ideally in a call centre or front desk environment.

Confidence using computers, phones, databases and Microsoft Office.

Strong time management skills and the ability to work independently.

Resilience and adaptability when dealing with diverse customer needs.

A collaborative and positive attitude that contributes to the wider team.

What we offer

Kaipara District Council offers a flexible, supportive, and inclusive team culture within a collaborative environment.

We also offer :

Competitive salary and laptop

An emphasis on career pathways with ongoing professional development, study assistance options, and secondment and promotion opportunities

1 paid day off per year to volunteer in the Kaipara community

Staff healthcare, banking and retail discounts

A culture of health and wellbeing with free EAP services and regular staff wellness initiatives

5 weeks Annual Leave after 5 years' service

At Kaipara District Council, we're more than just a workplace - we're a passionate team committed to creating a vibrant, inclusive, and healthy community where people love to live, work, and play.

We're guided by the values of mahi tahi (teamwork), mana (integrity), pono (trust), whakaute (respect), and mahia te mahi (make it happen), which shape everything we do.

These values inspire us to foster an environment where people and communities thrive.

How to apply

To view the job description and apply for this job go to : & enter ref code :

Please note that the preferred candidates will be required to undergo pre-employment checks, including criminal history and police vetting checks.

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