Customer Support Engineer

About Anyscale

At Anyscale, we’re on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray, a popular open‑source project that is creating an ecosystem of libraries for scalable machine learning. Companies such as OpenAI, Uber, Spotify, Instacart, Cruise, and many more use Ray in their tech stacks to accelerate AI applications into the real world.

About The Role

The Customer Support Engineer will play a crucial role in the customers’ post‑sale journey—helping them onboard, adopt, and grow on Anyscale, troubleshooting and resolving open customer tickets, and driving consumption. The role requires close coordination with engineering teams to debug complex issues and is an opportunity for those who are technically curious and passionate about ML / AI, LLM, vLLM, and the role of AI in next‑generation applications.

In this role, you’ll be able to

• Resolve customer issues and support their successful adoption of the Anyscale platform
• Act as a technical advisor and internal champion for key customers
• Own customer issues end‑to‑end, from troubleshooting and triage to escalations and resolution
• Participate in our follow‑the‑sun customer support model to ensure continuity on high‑priority tickets
• Track open customer bugs and feature requests to influence prioritization and provide timely updates
• Improve internal tools and documentation (playbooks, guides, best practices) based on observed patterns
• Provide feedback and collaborate cross‑functionally with product and engineering teams to enhance the product experience
• Build and maintain strong relationships with technical stakeholders within customer accounts

Qualifications

Bonus

Anyscale Inc. is an Equal Opportunity Employer. Candidates are evaluated without regard to age, race, color, religion, sex, disability, national origin, sexual orientation, veteran status, or any other characteristic protected by federal or state law.

Anyscale Inc. is an E‑Verify company and you may review the Notice of E‑Verify Participation and the Right to Work posters in English and Spanish.

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