Business Support Asset Management Coordinator

Overview

This role sits in the Council’s Customer and Community Group, which provides facilities and services to help create a safe, vibrant and inclusive city, comprising community facilities, parks and recreation, customer services, city safety, and resilience and regulatory services. We are looking for a Business Support Asset Management Coordinator to join our Parks and Recreation Unit within our Customer and Community Group. We are focused on making Hamilton a more attractive and livable city, and this role will be responsible for leadership and continuous improvement.

Job Description

We’re looking for a proactive Business Support Coordinator to support our asset management systems and processes within the Parks and Recreation team. You’ll bring strong coordination and administrative skills, proven experience using asset management systems, and confidence in training others and improving processes. The ideal applicant will demonstrate effective communication, work well with others, engage effectively with stakeholders, and help build a collaborative, high‑performing team environment.

Key Responsibilities

• Be the first point of contact for system queries and issues.
• Triage and escalate workflow problems.
• Create work orders and support system improvements.
• Communicate updates to stakeholders and lead customer relationship meetings.
• Deliver SME training and support to staff with system use.
• Collate data to build schedules and support reporting.
• Prepare reports and recommendations for managers.
• Keep process documentation up to date in Process Manager.

Qualifications

Salary and Benefits

Circa $74,000 dependent on skills and experience.

How to Apply

View the Position Description. Click apply. Complete your application. If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF. Alternatively, you can use the "Write a message to the Hiring Team" text box.

Applications close on the : 08 / 10 / 2025

Note : We will be shortlisting as we receive applications.

Equity and inclusion - The Council is committed to honouring the principles of Te Tiriti o Waitangi / Treaty of Waitangi and to creating a welcoming environment where everyone feels valued and belongs.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checks may be required where relevant. If you have accessibility needs during the process, please let us know in advance so these can be met.

As a council, we value inclusiveness and the unique perspectives, experiences, and talents that everyone brings. This role is being sourced directly. If Hamilton City Council requires recruitment agency support, we will engage from our panel of selected agencies. The Council will not pay commissions or fees for unsolicited contact.

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