Consumer Sales Agent (Ward St. Hamilton)

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Title : Consumer Sales Agent (Ward St. Hamilton)

As a Customer Champion Representative in our Consumer Sales team, you’ll play an essential role in helping customers stay connected—offering expert advice and tailored solutions that make a real difference. Based in our Ward Street, Hamilton Retail Store, you’ll support customers through inbound phone and messaging channels, focusing on Join and Leave intents for Mobile and Broadband.

You’ll be the trusted advisor our customers rely on, delivering exceptional experiences while driving strong sales outcomes. Join our awesome frontline contact centre whānau at One NZ, where your passion for people and problem-solving will shine every day.

We’re excited to welcome you into our whānau, so please ensure you’re available to start on late October or early November 2025 , as this role has a set start date.

Ko tō mahi – what you’ll do

• Respond to customer enquiries across Mobile and Broadband Join / Leave requests via calls and messages, delivering a great onboarding experience for our customers.
• Deliver exceptional customer service while proactively identifying opportunities to upsell and retain customers.
• Manage customer conversations seamlessly across voice and messaging platforms to ensure efficient and consistent support.
• Ensure customer context is accurately understood and localised through geo-routing to deliver relevant and personalised support.
• Provide thorough resolution and maintain accurate customer records to ensure continuity and quality of service.

Na tōu rourou - what you’ll bring

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. As a valued member of our One Hub team, you ’ re not just part of the journey - you ’ re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process :

We\'re excited to welcome new talent to our team. Due to the nature and urgency of this role, we\'re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you\'re comfortable with this process.

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