Customer Care And Office Coordinator

About the Role : We're looking for a proactive and friendly Customer Care andOffice Coordinator to manage customer complaints / enquiries and support our Major Projects teams.

Based at our Auckland (East Tamaki) depot, you'll be the go-to person for online customer enquiries and complaints coordination, facility maintenance support, front reception and general administrative support.

• Managing the online inbox for Auckland customer enquiries and complaints through to satisfactory resolution - Supporting major project delivery teams with purchasing, vendor liaison, invoicing and project administration duties - Liaising with our facilities manager, cleaners, and general maintenance providers to maintain a safe, tidy, and welcoming office environment for our staff, including fire warden duties - General reception duties including courier, mail and visitor management - Coordinating office supplies, kitchen needs, and courier services About You : - 3+ years' experience in a customer care or office coordinator / reception role - Intermediate to Advanced MS Office skills (Word, Excel, PowerPoint, Outlook) - Excellent communication skills and a proactive mindset for customer interaction - A team player who thrives in a fast-paced, people-oriented environment - Strong time management focus and ability to juggle multiple tasks and keep things running smoothly - Ability to start as soon as possible (would be an advantage) What's in it for you?
• Competitive remuneration - An in-house well-being programme, a peer support network (Kaitiaki) and EAP services - Life Insurance and group discounted medical insurance - Commitment to professional growth and development - A friendly workplace where people are valued and appreciated - Tailored leadership development in line with our specialised capability framework - Social club, family-friendly events and discounted gym membership along with various retail discounts.