Customer Care And Office Coordinator

Applications close

24 / 11 / 2025

Reference

REQ

Employment type Permanent Location 19 Arwen Place, East Tamaki, Auckland

• NZL

About the Role :

We're looking for a proactive and friendly Customer Care & Office Coordinator to manage customer complaints / enquiries and support our Major Projects teams.

Based at our Auckland (East Tamaki) depot, you'll be the go-toperson for online customer enquiries and complaints coordination, facility maintenance support, front reception and general administrative support.

Managing the online inbox for Auckland customer enquiries and complaints through to satisfactory resolution

Supporting major project delivery teams with purchasing, vendor liaison, invoicing and project administration duties

Liaising with our facilities manager, cleaners, and general maintenance providers to maintain a safe, tidy, and welcoming office environment for our staff, including fire warden duties

General reception duties including courier, mail and visitor management

Coordinating office supplies, kitchen needs, and courier services

About You :

3+ years' experience in a customer care or office coordinator / reception role

Intermediate to Advanced MS Office skills (Word, Excel, PowerPoint, Outlook)

Excellent communication skills and a proactive mindset for customer interaction

A team player who thrives in a fast-paced, people-oriented environment

Strong time management focus and ability to juggle multiple tasks and keep things running smoothly

Ability to start as soon as possible (would be an advantage)

What's in it for you?

Competitive remuneration

An in-house well-being programme, a peer support network (Kaitiaki) and EAP services

Life Insurance and group discounted medical insurance

Commitment to professional growth and development

A friendly workplace where people are valued and appreciated

Tailored leadership development in line with our specialised capability framework

Social club, family-friendly events and discounted gym membership along with various retail discounts.

About us :

Northpower is anelectricity and fibre network provider for Whangarei and Kaipara, with morethan 60,000 connected customers.

We are one of the largest multi-utilitycontractors in New Zealand, servicing the needs of clients in transmission,distribution, generation, fibre, renewables,and commercial sectors.

Wehave a reputation for excellence and innovation, providing commercially viablesolutions for electrical and telecommunication design, construction, andmaintenance requirements.

We have over 1,400 staff workingtogether across 14 locations to keep the power on and the lights going for ourcustomers.

Be theheart of our office!

Join us as a Customer Care &Office Coordinator, where your people skills and organisational talent keepeverything running smoothly.

Ready to make a real impact?

Apply now via #REQ

New Zealand work rights are required for therole.

Pre-employment checks will include a criminal history check, drugand alcohol testing, and a medical assessment.

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