Channel Operations Lead : Self‑Service – Fixed Term until December 2026
Location : Anywhere in New Zealand
At Westpac New Zealand, we’re proud of our heritage and committed to building a workplace where top talent thrives. We’re looking for a strategic and operational leader to drive the transformation of our Self Service Channel.
What You’ll Do
- Leading complex projects – including nationwide ATM upgrades, capability enhancements, and hardware rollouts – with multiple internal and external stakeholders.
- Managing the self‑service network, ensuring optimal performance, uptime, and vendor accountability.
- Driving operational excellence, including process improvement, risk mitigation, and compliance.
- Leading a high‑performing team of Self‑Service Analysts, fostering a culture of customer focus and continuous improvement.
- Overseeing financials, including capex tracking, budget management and cost optimisation.
- Engaging vendors and industry partners, ensuring service levels and contractual compliance.
What You’ll Bring
5+ years of experience in project and operational management, ideally in a banking or technology environment.Proven ability to lead large‑scale infrastructure projects with multiple stakeholders.Strong background in vendor management, contract negotiation, and SLA / KPI oversight.Experience managing a self‑serve network (ATM or similar).Technical knowledge of self‑service devices and channels (preferred).A collaborative leadership style and a passion for delivering results.Applications Close
22 October 2025
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