Channel Operations Lead : Self-Service - Fixed Term until December 2026

Channel Operations Lead : Self‑Service – Fixed Term until December 2026

Location : Anywhere in New Zealand

At Westpac New Zealand, we’re proud of our heritage and committed to building a workplace where top talent thrives. We’re looking for a strategic and operational leader to drive the transformation of our Self Service Channel.

What You’ll Do

• Leading complex projects – including nationwide ATM upgrades, capability enhancements, and hardware rollouts – with multiple internal and external stakeholders.
• Managing the self‑service network, ensuring optimal performance, uptime, and vendor accountability.
• Driving operational excellence, including process improvement, risk mitigation, and compliance.
• Leading a high‑performing team of Self‑Service Analysts, fostering a culture of customer focus and continuous improvement.
• Overseeing financials, including capex tracking, budget management and cost optimisation.
• Engaging vendors and industry partners, ensuring service levels and contractual compliance.

What You’ll Bring

Applications Close

22 October 2025

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