Digital Support Analyst

Overview

The city of Auckland and the Port of Auckland have grown together on the Waitemata for more than 175 years.

Port of Auckland is part of the special character of our city and plays a vital role in our economy, delivering the things we need and enjoy.

Nearly three-quarters of the port's inbound cargo stays within the Auckland and Upper Waikato region.

Our location on Auckland's doorstep means the delivery of goods is quick, the cost of goods is low, and we are focusing on reducing our carbon footprint to become a sustainable Port.

We also have a network of freight hubs throughout the North Island to improve access to the port for the provinces.

As part of our Tiaki Tech team (Tiaki - to care, protect, and guard), we're looking for a dedicated and skilled

Digital Support Analyst

to deliver high-quality operational IT support across Port of Auckland.

This role ensures our business systems and infrastructure run reliably and securely - supporting everything from desktops and networks to industrial control systems.

You'll work at the frontline of our IT operations - providing Level 1 and 2 support, managing incidents, responding to service requests, and monitoring the health of our systems.

You'll also help manage on-call support and contribute to the resolution of high-severity incidents across business-critical technology platforms.

This is a great opportunity for someone passionate about customer service, eager to grow in a dynamic environment, and ready to contribute to a high-performing digital team.

About you

Ko wai koe

You're a natural problem-solver with a strong service mindset.

You have hands-on experience supporting IT systems, enjoy technical troubleshooting, and can communicate effectively with a wide range of stakeholders.

You'll bring :

A tertiary qualification in Information Technology or related discipline

2+ years of experience in multi-discipline IT support roles in complex environments

Solid knowledge of Windows Server and Desktop systems

Experience with M365 Administration including Teams, Exchange, Sharepoint, Entra ID

Excellent communication and stakeholder engagement skills

Strong troubleshooting and High Severity incident management capabilities

A customer-first attitude and the ability to work both independently and collaboratively

Bonus if you also have :

ITIL Foundation Certification

ServiceNow experience

Cyber Security knowledge

Microsoft 365 certifications

Operational Technology (OT) experience or previous work in a port or industrial environment

Provide Level 1-2 IT support and resolve incidents in a timely and customer-focused manner

Monitor digital systems and respond to events, alerts, and issues proactively

Manage helpdesk requests and ensure service level agreements (SLAs) are met

Escalate complex issues to internal teams or vendors as required

Participate in an on-call support roster, including after-hours critical incident support

Maintain documentation, standard operating procedures (SOPs), and asset records

Support change control processes and software releases

Monitor OT / IT equipment, hardware, and software performance

Assist with IT procurement and asset lifecycle management

Contribute to continual improvement of processes, tools, and service delivery

Mentor junior team members and lead by example within the Tiaki Tech team

(T&Cs apply)

Benefits

Free onsite parking and gym

Free internal shuttle service to public transport

15 days of wellbeing leave per year + optional 5th week of annual leave

Annual flu shots and confidential counselling

Flexible working options

Career development and learning pathways

Onsite physiotherapist and psychotherapist

Discounts at PB Tech, Specsavers, Southern Cross, and more

Want to be part of a team that helps keep Auckland moving?

Apply now and bring your skills to the digital front line at one of New Zealand's most important organisations.

We pride ourselves on being a great place to work and consider all employees part of the port whanau.

At Port of Auckland, we celebrate and embrace diversity, and welcome applications from people of all backgrounds.

We are dedicated to fostering an environment where

Everyone

can be themselves.

'Kia Kaha, Kia Maia.

'Give of your best, be confident in your ability.

#J-

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