Customer Service Specialist

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Provide customer satisfaction by answering product and service questions while suggesting information about other products and services for this global leader that creates products for access solutions and door openings in homes, businesses, and institutions. This includes doors, door and window hardware, mechanical and smart locks, access control and service for the construction industry.

Located in the Northshore, this is a full‑time position working Monday‑Friday, 8 : 30 am‑5 : 00 pm in the customer service team. We are looking for an experienced person who has been in a similar role and is willing to learn, grow and work in an office team environment.

About the Role

• You will be supporting all customer queries via phone, live chats, and email.
• You will process orders by phone and email.
• You will provide support for inbound sales reps on the road.
• You will be expected to follow up on all orders – supply and delivery.
• You will keep up to date with new product ranges and be fully informed on product knowledge.
• Start ASAP this side of Christmas with full support and on‑job training.

Skills and Experience

Benefits

Does this sound like you? Please click “Apply Now” or call Jo Weston on 09 478 6200.

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