Customer Care Specialist

Overview

Join to apply for the Customer Care Specialist role at Integral Diagnostics (IDX).

SRG Radiology (NZ) is a leading provider of diagnostic imaging in New Zealand.

This full-time role delivers exceptional patient experiences from first contact to post-appointment support.

Responsibilities

First point of contact for patients in person, over the phone and via email.

Book appointments, manage referrals, and handle general enquiries.

Provide clear communication and support throughout the patient journey.

Liaise with clinical teams to ensure smooth day-to-day operations.

Maintain confidentiality and uphold high standards of professionalism.

Qualifications

Previous experience in a customer service or administration role (healthcare preferred but not essential).

A friendly, empathetic, and professional approach.

Excellent communication skills, verbal and written.

Strong attention to detail and ability to multitask in a fast-paced environment.

Confident using booking systems and Microsoft Office (training provided).

Benefits

Supportive team environment with ongoing training and development.

The chance to make a real difference in people's lives.

Competitive salary and employee benefits.

Career progression opportunities within a respected healthcare network.

About SRG Radiology

We deliver accurate, high-quality diagnostic imaging services across New Zealand.

Our experienced clinical and support teams work together to ensure each patient receives the highest standard of care — every time.

How to Apply

If you're passionate about people, service, and making a positive impact, we'd love to hear from you.

Click Apply Now to submit your CV and a brief cover letter.

For questions, email

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

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