ICT Support Analyst

About Bayleys

Bayleys is New Zealand’s largest full-service real estate company, offering expertise across residential, commercial, rural, property services, and asset management. With a strong reputation for excellence, innovation, and market leadership, Bayleys is committed to creating a collaborative and forward-thinking workplace where our people thrive.

About the Role

We are looking for a motivated and customer-focused Junior to Intermediate ICT Support Analyst to join our internal helpdesk team based in Auckland CBD. Supporting an enterprise-scale organization, you will provide technical assistance across a broad range of end-user compute (EUC) systems, primarily within the Microsoft 365 and Azure ecosystem, with exposure to modern workplace tools and practices.

You’ll play a key role in helping staff leverage technology efficiently, while also gaining valuable experience across project delivery, cloud technologies, and device management platforms.

Key Responsibilities

• Provide Level 1 and 2 support across a range of technologies, with a focus on Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, PowerApps, Power Automate, etc.)
• Respond to and resolve end-user support tickets, escalating where appropriate in line with support protocols
• Configure and maintain endpoint devices, workstations, mobile devices, and peripherals
• Deliver in-person support from our Auckland CBD office, with occasional visits to nearby branches
• Use ITSM systems to log and manage incidents, service requests, and changes
• Support internal IT projects and technology rollouts as part of a wider delivery team
• Maintain accurate documentation and contribute to the internal knowledge base
• Identify and flag recurring technical issues or inefficiencies for review
• Work with external vendors and partners to resolve related service requests and elevate issues as needed

Essential Skills & Experience

Desirable

What We Offer

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

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