Manager Business Services And Products

Manager Business Services and Products (MBIE)

Salary range : $132,417-$160,472 + KiwiSaver + Wellness Benefits.

About the Role

The Manager Business Services and Products role is crucial to ensuring Standards New Zealand meets its strategic, operational and statutory goals.

The role ensures that Standards New Zealand's front-of-house customer services and sales operations, as well as its back-office ICT business systems and corporate activities, are efficient, effective, customer-centric, high-performing and aligned to organisational priorities.

Key responsibilities include leading a small team responsible for e-commerce sales, customer enquiries, the maintenance of New Zealand's standards catalogue, and working with a range of internal and external stakeholders and vendors to maintain ICT platforms and business systems that are fit for purpose.

The role also involves delivering timely and insightful business reporting and data analytics, and financial management for effective business decision-making.

Specific Management Responsibilities

Website and Web-Shop management

ICT project oversight and business sponsorship

Customer services, sales, subscriptions and enquiries

Standards catalogue management

Data management, analytics and reporting

CRM and CMS management

Quality Management System

People management

Financial management

Business reporting

Skills and Experience Required

Experience managing a service delivery function and team

Project / programme management experience, including ICT projects

Familiarity with project-management approaches (e.g. PMP, Prince2, Agile)

Vendor management experience

A relevant tertiary qualification and / or equivalent experience

Good understanding and experience of service-delivery principles

Ability to work under pressure, meet deadlines and prioritise workloads

Ability to lead through influence and deliver outcomes through others outside of direct line management

Ability to collaborate with others and work effectively across the organisation

Strong people-management experience and capability

Ability to establish cross-functional working relationships with a wide range of stakeholders

Strong vendor-management and procurement experience

Proven ability to work collaboratively as part of a wider management team

Ability to identify and adopt efficient business systems and approaches, challenging the status quo

High EQ, collaboration, relationship-management and influencing skills

Previous experience as an ICT Product Owner or Product Manager

Legal right to live and work in New Zealand

How to Apply

All applications must be submitted via our online process.

When you are ready to apply, please send a CV and cover letter telling us why you're the perfect fit for this role.

Email Sarah Hutcheson at

• quoting ref MBIE /
• if you have any further questions.

Applications close on Monday 17 November

About MBIE

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities, and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours : Mahi Tahi – Better Together; Maia – Bold and brave; Pae Kahurangi – Build our Future; Pono Me Te Tika – Own It.

We recognise the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and are committed to giving effect to Te Tiriti o Waitangi by partnering with iwi, Maori and other Maori groups / organisations and the Crown.

We are committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

#J-