FM Coordinator

Overview

The FM Coordinator will be responsible for the coordination and lead of scheduling and administration functions managing incoming calls, workforce planning and reactive maintenance. Reporting to the Contract Manager, to work as part of the Contract Management Team, carrying out the duties below.

Responsibilities

• To work closely with the contract management team, other FES stakeholders and take the lead on all aspects of the contract administration and scheduling function.
• Manage end to end process for all contract reactive works and associated workflows to ensure successful and compliant delivery.
• Prioritisation and implementation of emergency reactive responses and associated contract escalation.
• Ensuring planned maintenance tasks are planned and scheduled in accordance with SFG20 requirements.
• To achieve the teams agreed performance targets and objectives.
• Direct line management of FM Scheduler.
• Maintaining maintenance and reactive records.
• Covering the duties of scheduler during annual leave.
• Excellent customer service skills.
• Excellent computer / IT skills – Excel, Word, PowerPoint and Outlook.
• Experience of operating in a hard services delivery environment.
• Clear communicator with colleagues and client.
• Ability to work to tight deadlines.
• Attention to detail.
• Process orientated with an ability to raise any areas that could be open to improvement.
• Positive approach to work in a high pace environment and make decisions quickly.
• Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management).
• Excellent communication skills and ability to work well as part of a team.
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly.

What happens next

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

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