Front of House Manager

Front of House Manager | Auckland

Lead a luxury Front of House team in Northland, delivering exceptional guest experiences at a premium, high-end hospitality destination.

Our Client

An incredibly unique establishment situated on the East Coast of Northland just outside of Auckland is continuing to expand its service offering to high net worth members and clientele in 2025. Over the past few years, its restaurant has become a premium hot spot for both members and the public, offering a relaxed, welcoming atmosphere paired with exceptional food and beverage experiences.

We are now looking for a Front of House Manager to join the team, someone who thrives in a luxury hospitality environment and takes genuine pride in creating unforgettable guest experiences.

About the Role

As Front of House Manager, you will play a key leadership role across concierge, ensuring every guest interaction exceeds expectations. You will oversee the daily operations of the Concierge and Guest Services departments, support the wider hospitality team, and make professional decisions in the absence of senior management. This is a hands on role suited to someone with strong service intuition, excellent communication skills, and a proactive, can do mindset.

What You Will Be Doing

• Lead and support Front of House operations, ensuring seamless daily service
• Deliver outstanding customer service to members and guests at every touchpoint
• Manage and train Concierge staff while maintaining high presentation standards (Team of 4 - 6)
• Oversee guest check ins and check outs, activity bookings, and financial transactions
• Liaise across departments to ensure a cohesive, high end service experience
• Handle guest feedback and problem solve with professionalism and care
• Maintain accurate records, logs, and administrative processes

What You Will Bring

Why You Will Love It

If you are passionate about creating world class guest experiences and want to be part of something truly special, apply now to join this incredible hospitality team.

JOB REFERENCE #3972303

Email me jobs like this

Share with a friend