Receptionist / All Rounder (M / F / Nb)

OverviewJO&JOE is opening its new hostel in Auckland and is looking for a Receptionist / All Rounder.

This hybrid role will support both the Front Office and Food & Beverage teams, ensuring guests receive a warm welcome and great service throughout their stay.

Come and write a page in the history of JO&JOE by being part of the opening team.ResponsibilitiesProvide a warm, personalized welcome to guests and convey the JO&JOE vibe through your attitude and professionalism.Manage bookings, phone calls, check-ins, and check-outs.Inform guests about their stay, services, and local happenings.Assist with breakfast service and support the bar / restaurant team when needed.Take orders, process payments, and prepare beverages.Maintain cleanliness and hygiene in both front desk and F&B areas.Monitor stock levels and communicate needs to supervisors.Promote JO&JOE events, upsell services, and support revenue growth.Ensure safety procedures are followed and communicate effectively with other departments.Respond to guest feedback and manage cash handling procedures.QualificationsA perfectly balanced sense of customer service.A passion for hospitality and helping others.A commercial mindset and attention to detail.A desire to learn and grow in a dynamic environment.Strict adherence to hygiene, safety, and operational procedures.Field of study : Hospitality or Restauration.Professional experience : 1 to 2 years.Languages : English plus legal working rights in New Zealand.BenefitsStaff meal while on shiftUniform provided and launderedInternational accommodation and retail discounts across varying Ennismore & Accor Hotels propertiesFamily & Friends Hotel DiscountsOpportunities for further development and worldwide career progression within Ennismore / AccorAnnual reward of a free night's accommodation at the hotel and additional perksOur Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you are welcome to let us know.

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