Network Development Lead

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Overview

Lead. Grow. Transform. Ford has a rich history of innovation, and our focus is on the future. We reinvent vehicles, developing grounded connected and electric vehicles that will define the next century of mobility.

About The Role

As a Network Development Lead for Ford New Zealand, you will drive the development and optimization of systems and processes across our sales and service network. This role is crucial for improving financial outcomes, enhancing customer experience, and ensuring robust brand growth. You will oversee network performance monitoring, lead management, dealer tool adoption, process optimization, and dealer system ownership, with a core focus on upholding Ford\'s retail standards, managing margin optimization, and bench-marking dealer payments to foster financial health and high performance.

This position reports directly to the Network Strategy Director and is based at our National Sales Company office in Auckland, New Zealand. The role operates under a hybrid work arrangement, requiring four days in the office.

Responsibilities

• Network Performance & Revenue Growth : Implement and rigorously monitor network and facility performance standards. Develop and execute strategies to address underperformance and enhance overall efficiency.
• Lead Management & Conversion : Own Auto Play and other key dealer lead generation tools. Ensure effective generation, qualification, nurturing, and conversion of leads across the dealer network, promoting efficient utilization of CRM systems and lead management platforms.
• Process Optimization & Dealer Systems Ownership : Drive continuous process improvement initiatives throughout the dealer network to streamline operations, reduce inefficiencies, and elevate the customer journey.
• Dealer Branded Retail Standards Management : Develop, implement, and enforce Ford\'s branded retail standards across the dealer network.
• Margin Optimization & Dealer Payment Benchmarking : Lead initiatives to optimize dealer profitability and overall network margin. Collaborate with partners to analyze financial performance, identify opportunities for cost efficiencies and revenue enhancement, and ensure adherence to dealer standards contributes to sustainable financial health.

Qualifications

About You

Equal Opportunity

Ford New Zealand is committed to building an inclusive work environment and welcomes applications from all qualified members of our community. All qualified applicants will receive consideration for employment, and every effort will be made to ensure diverse interviewers. If you require any support or adjustments to the recruitment process, please contact our Talent and Inclusion Lead Sarah at Applicants must be legally authorised to work in New Zealand. Verification of employment eligibility will be required at the time of hire.

Applications will close on Friday 24 October 2025. However, please do not delay your application as interviews may commence before this date.

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