Residential Services Officer

Overview

Do you crave a role where your impact is immediate and profound?

Do you possess a passion for supporting newcomers and fostering a welcoming environment?

Salary ranges from $55,624 - $65,829 with Kiwisaver and wellness benefits.

Permanent full-time, based at Te Ahuru Mowai o Aotearoa (Mangere Refugee Resettlement Centre) in Auckland.

The Refugee and Migrant Services (RMS) branch in Immigration New Zealand upholds New Zealand's international humanitarian obligations and commitments.

It works collaboratively across government, sectors and communities to welcome, protect, and enable migrants and refugees to resettle and thrive in New Zealand.

The Refugee Quota Programme team within RMS delivers refugee resettlement programmes.

A new team of Residential Services Officers has recently been established within the Refugee Quota Programme to provide high quality front-facing services at Te Ahuru Mowai o Aotearoa.

Responsibilities

Act as the key point of contact for quota refugees and asylum seekers accommodated at the centre, from their arrival through the duration of their stay.

Serve as the key point of contact for visitors and service providers requiring access to the centre.

Participate in planning and organising the day-to-day operations at Te Ahuru Mowai o Aotearoa.

Provide quality services relating to the care, wellbeing and rights of refugees and asylum seekers.

Liaise with other service providers to maximise efficiency and ensure the smooth running of the refugee orientation programme.

Work on rostered shifts as part of a 24 / 7 team.

What we offer in return

A great opportunity to be part of a newly established team supporting New Zealand's broader international humanitarian commitments.

Ongoing training and opportunities for growth and learning to further develop your career aspirations.

Access to a range of employee benefits that support your health and wellbeing.

Skills and experience required

Proactive and confident customer service skills gained from front-facing, customer-centric roles.

Excellent communication and interpersonal skills.

Ability to deescalate complex situations in a calm and empathetic manner.

Demonstrated cultural sensitivity and ability to work effectively with people from diverse backgrounds.

Ability to work independently without direct supervision.

Strong analytical skills and sound, reasoned judgement.

Solutions-oriented and strong problem-solving ability.

Excellent organisational skills with a focus on prioritisation.

Comfort using Microsoft Suite (Word, Excel, Teams) and facilities management systems.

Ability to discreetly handle confidential information.

Police vetting is required.

Willingness to undertake shift work as per the team schedule and in accordance with MBIE policy on a 24 / 7 basis.

Knowledge of a language associated with a major client group of the Refugee Quota Programme and / or exposure to overseas cultures would be an advantage but is not essential.

Legal requirement

For your application to be considered you must be a New Zealand citizen or hold a permanent resident visa.

Application information

When you are ready to apply, please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

Applications close on Sunday 23 November

• at 11 : 59pm.

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