Project Coordinator – eGate Replacement Project

Overview

Join a nationally significant project shaping the future of border management in Aotearoa!

The New Zealand Customs Service is seeking a highly organised and proactive Project Coordinator to support the delivery of the eGate Replacement Project—a strategic initiative upgrading biometric technology across New Zealand's international airports.

This is a unique opportunity for an experienced project coordinator to support a busy team and contribute to a high-impact programme.

Role

You'll be part of a dynamic, collaborative team driving a foundational upgrade to New Zealand's border infrastructure. The role offers variety, challenge, and the chance to make a meaningful contribution to national security and digital transformation. This is a full-time fixed term position until June 2027.

Responsibilities

• Coordinating meetings, workshops, and governance sessions
• Managing project documentation, registers, and communications
• Supporting travel bookings and deployment logistics
• Assisting with financial administration, including purchase orders and invoices
• Liaising with stakeholders, suppliers, and other agencies
• Providing governance and software access support

About you | Ko wai koe

We are seeking applications from skilled and experienced project coordinators who can demonstrate the required expertise. Our ideal candidate will bring :

• Proven experience in project or programme support
• Strong organisational skills and attention to detail
• Confidence using project tools and systems
• Excellent communication and relationship-building abilities
• Sound judgement and professionalism in handling sensitive information
• A relevant qualification in business administration or project coordination is desirable

Work culture and wellbeing

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through :

• Fostering inclusive and supportive team environment with vibrant social and cultural groups.
• Supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• Providing discounted health insurance, and free on-site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

Requirements

To work for the New Zealand Customs Service, you must meet all the following requirements :

• Be a New Zealand Citizen or New Zealand Permanent Resident.
• Living in New Zealand at time of application.
• Have resided continuously in New Zealand for the last 5 years
• Successful applicants are also required to pass a drug test and have a clear Police record.

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How to apply | Me pehea te whakauru

We cannot accept emailed applications so please apply online via Apply Now below. Here you can upload your CV and tell us about your previous experience and why you are interested in this role. You will also need to answer some competency-based questions, however a cover letter is not required.

Applications close at 11pm 5 October 2025.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.

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