Implementation Project Manager - eGate Replacement Project

Are you an experienced project manager ready to deliver a complex, mission-critical implementation? Join us and play a key role in the eGate Replacement Project, a strategic initiative enhancing biometric capabilities across New Zealand’s international airports.

The eGate Replacement Project is a cornerstone of Customs’ digital transformation journey, strengthening identity verification and border security. As part of a collaborative, high-performing team, you’ll lead the day-to-day delivery of the eGate Replacement and biometric capability implementation across four airports, ensuring successful deployment by 30 June 2027.

You’ll operate in a complex, multi-stakeholder environment, managing technology and business change at scale.

Key responsibilities include :

• Leading implementation planning and delivery across all workstreams
• Coordinating with Customs, third-party suppliers, airport companies, and partner agencies
• Managing risks, issues, and dependencies to ensure smooth deployment
• Supporting operational readiness and transition to business-as-usual
• Ensuring compliance with health, safety, and wellbeing standards

About you | Ko wai koe

You’re an accomplished project manager with proven experience delivering large-scale, mission-critical projects in complex environments. You thrive on collaboration and have the confidence to lead across multiple stakeholders.

You’ll bring :

• Minimum 10 years’ project management experience, including recent (within the last 3 years) delivery of a large-scale rollout or replacement project involving both business and technology change.
• Experience in government or public sector projects.
• Demonstrated success managing projects of significant scale in a working operating environment.
• Strong stakeholder engagement and relationship management skills.
• Experience in operational readiness and transition planning.
• Familiarity with fit-out of buildings as part of technology deployments.
• Excellent communication and problem-solving abilities.

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through :

• Fostering inclusive and supportive team environment with vibrant social and cultural groups.
• Supporting flexible working – talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• Providing discounted health insurance, and free on-site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

To work for Customs, you must meet all the following requirements :

• Be a New Zealand Citizen or New Zealand Permanent Resident.
• Have resided continuously in New Zealand for the last 5 years
• Successful applicants are also required to pass a drug test and have a clear Police record.
• If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.

How to apply | Me pehea te whakauru

We cannot accept emailed applications so please apply online via Apply Now below. Here you can upload your CV and tell us about your previous experience and why you are interested in this role, however a cover letter is not required.

Applications close at 11pm Thursday 27 November 2025.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.

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