Service Review Team Member

Ready for a meaningful career?

Join HealthCare New Zealand, our nation's largest home and community support provider.

You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.Join a rewarding industry where you are contributing to enhancing the lives of others!

Benefits : Online learning platformCompany laptop providedDiscounted health insuranceFull paid training providedWho we are |Ko wai matouHealthCare NZ brings vital services directly to people's homes and communities.

Our dedicated team of skilled professionals ensures that individuals in need receive high-quality care, promoting independence and safety.

Join us in making a positive impact on people's lives!

This role provides an opportunity for you to put your excellent customer service skills to use.

As part of a wider team, you are responsible for contacting new clients and conducting an initial review over the phone.

You will also be responsible for booking in any assessments and visits required by a member of the clinical team.

This is a fast-paced administrative position involving strong elements of customer service.

This is a Fixed Term Full Time position - Monday to Friday 8 : 30am - 5 : 00pm until early July 2026 based in our CBD office in Tamaki Makaurau.Responsibilities : Exceeding customer expectations and understanding the needs of the people we supportWork closely with the clinical team to capture client needs and amend care plans as appropriateProviding first-call resolution support for registered nursesAccurately entering information into our CMS (we use CareCall) and other systemsRequirements : Proven experience in an administration or office-based customer service roleA passion for the Health sector and making a differenceExcellent attention to detail is a must, as well as strong organisational and time management skillsResilience and ability to work well under pressureHealthcare industry experience would be highly advantageousConfidence in using technology / computer literacyExceptional communication and rapport building skills over the phoneHealthCare NZ is part of the New Zealand Health Group.

We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.If you'd like to make a real difference in people's lives, apply todayHow to apply | Me pehea ki te tonoPlease apply via our website with your CV and a cover letter.

Only applications submitted through the website will be considered.Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.Applicants for this position must be a NZ Resident / Citizen or have a valid NZ work permit.

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