Business Banking Adviser Lending Specialist

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers.Business Banking Adviser Lending SpecialistDepartment : NZ Personal Banking Customer Service OperationsLocation : AucklandMo te turanga - About the roleAs an Adviser Lending Specialist, you will have the opportunity to support customers achieve their home ownership dreams.This role is within the ANZ Adviser Assessment team which takes pride in being a Centre of Excellence for home lending.

Our assessment team is a market leader for the volume of mortgages we underwrite and has consistently been recognized for service excellence across the industry.Ka aha to ra e kite ai?

• What will your day look like?

The key responsibilities of the role include : Assessment of home lending applications received from Mortgage Advisers, for customers with self-employed income.Provide an exceptional relationship-based service experience for customers and Mortgage Advisers, supporting ANZ's goals of being #1 in Growth and #1 in Service.Deliver competitive product and pricing strategy that helps retain existing customers and attracts new business to ANZ.Meet home loan settlement goals through strong relationship building, sound judgemental risk assessment of applications and a strong focus on providing market leading financial solutions to our customers.Manage your own workflow and assist your team as required to meet or exceed individual and team goals, through collaboration and proactively managing conflicting priorities.Have a growth mind set and an always learning outlook towards your role, continuously seeking out opportunities to deliver process improvement, operational efficiencies and great customer outcomes.

Ou Pukenga?

To grow and be successful in this role, you will ideally bring the following skills : Experience with home lending and knowledge of NZ credit controls and environmentA good understanding of how businesses operate and how to assess financial statementsYou must have held a Delegated Financial Authority (DFA) in your previous roles and should be able to exercise sound judgement while making lending decisionsAbility to analyse complex financial information on customer applications in a logical and manner, with a good eye for detail and the ability to make decisions under pressureA customer centric approach, the ability to leverage risk appetite to deliver on service and business growth goalsGood relationship management skills, the ability to collaborate with a diverse group of stakeholders internally at ANZ and externally across the Mortgage Adviser industry, always exerting a positive influence for changeThe ability to work in a team environment as well as independently unsupervised.We're a diverse community at ANZ in different roles, different locations, doing different things.

That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.

We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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