Client Support Debt Management Officer | Āpiha Amo Nama, Christchurch

About the role | Mō te tūnga

Client Support Debt Management is a business unit that sits under the Integrity and Debt group of the Ministry of Social Development. We are seeking proactive and passionate individuals to join our Client Support Debt Management team. As a Client Support Debt Management Officer, you will play an integral role in helping our non-current clients with repaying their debt to Ministry of Social Development. Our purpose is to administer recovery of debt at the earliest possible opportunity by negotiating sustainable and affordable repayment arrangements with clients and proactively supporting them to become debt free. We look to identify and use innovative approaches and best practices to ensure effective debt management of money owed to the Ministry of Social Development. Our versatility means that we are often called upon to support other business units of the Ministry of Social Development while maintaining our high standards of client service and professionalism. Your work will be varied, and you will be dealing with adverse and difficult conversations, so we need someone who can communicate professionally and achieve positive results for both the Ministry and our clients. At times parts of the role can be repetitive and monotonous, while other parts are exciting, fulfilling and rewarding.

Our teams are flexible, adaptable and pragmatic; they adapt and learn quickly when change happens. They are a supportive team and willingly share knowledge and contribute to a positive workplace culture based on co-operation and commitment to achieve goals. We welcome and value diversity which contributes to an inclusive working environment where differences are acknowledged and respected. Our people provide a service that ensures clients have a positive experience with us every time.

What you’ll need to succeed | Ko tō āhua

The key attributes we are looking for :

• Skilled in developing sustainable and affordable repayment plans that prevent hardship and support long-term financial stability.
• Demonstrates empathy and actively engages with clients to understand their financial circumstances.
• Proactively connects clients with internal and external specialist services to promote independence and holistic support.
• Ability to interact positively with clients and stakeholders via inbound and outbound calls.
• Ability to follow structured guidelines and processes to ensure compliance and consistency.
• You’re a fast learner who enjoys processing and handling a lot of information.
• Adaptability to change in a dynamic environment.
• You work efficiently, accurately and can make good decisions.
• Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients.
• Strong IT skills and confidence navigating multiple systems quickly.
• Attention to detail with a solution focussed approach.
• Enjoy working in a diverse and inclusive team environment.
• Monday to Friday. If a business need arises Saturdays are reserved for overtime and are on voluntary basis.
• Paid for 40 hours per week but work 37.55 hours per week.
• Annual pay progression with the ability to earn up to $73,903.
• $400 Annual vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.
• Accident insurance coverage for Ministry of Social Development staff.
• Capability development framework to support your career aspirations with us.
• Staff discount on Southern Cross Health Insurance.
• Lots of practical support through, Employee Assistance Programme.
• Vibrant, diverse, and inclusive team environment.
• Office-based role where you are trained and supported during your learning process so it can take several months before we can start considering flexible working arrangements.

Salary range | Utu-ā-tau : $61,466.00 - $73,903.00

Please apply online with your CV and a cover letter (1–2 pages) outlining how your skills and attributes align with the job description and key attributes listed above.

Due to anticipated high volume of applications, we will be shortlisting continuously as we receive them. Please ensure that your email address and phone number is correct as we may contact you for an interview.

Joining Ministry of Social Development means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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