Account Manager

Help us make a difference in the fight against skin cancer.

At MoleMap, we're on a mission to save lives through early detection of skin cancer. As pioneers in skin cancer detection, we're helping workplaces across Australia and New Zealand protect their people through our mobile skin check and voucher programs. With demand for our services growing rapidly, we're looking for an Account Manager to join our New Zealand based team and help us expand our impact.

About the role : As an Account Manager, you'll play a key role in nurturing and growing relationships with our corporate clients. You'll be the primary point of contact for a portfolio of workplace clients, ensuring their skin check programs are delivered seamlessly from booking through to actionable medical reports and follow-up care. With your passion for customer experience, knack for organisation, and a keen eye to spot opportunity to improve and expand how we service our clients, you'll help us deliver life-saving services to more workplaces across the country.

What you'll be doing :

• Managing a portfolio of workplace clients, from onboarding to ongoing relationship management
• Recalling clients to renew their annual programs
• Coordinating skin check programs, including scheduling, logistics, and client communication
• Identifying opportunities to grow client accounts and maximise program participation / uptake
• Collaborating with internal teams to ensure seamless delivery and client satisfaction
• Preparing client reports and sharing insights on program outcomes
• Delivering and creating educational content to boost employee uptake for active client campaigns
• Contributing to process improvements and new initiatives to enhance the customer experience
• Assisting our business development reps to secure and win new work that will build your portfolio of accounts

About you :

Why join us?

If you're passionate about health, customer experience, and making a positive impact, we'd love to hear from you.