Banking Support Consultant - Consumer

OverviewBanking Support Consultant – ConsumerWe're looking for a passionate Banking Support Consultant to join our energetic Auckland based team.

ResponsibilitiesDeliver exceptional customer service across digital, phone, and outbound channels by handling enquiries and applications professionally.Proactively assist in customer retention activity as directed by leaders.Provide day-to-day support within the Direct Lending team, sharing updates, assisting colleagues, and embracing training opportunities.Collaborate in maintaining application workflows, accurate records, and contribute ideas to improve customer processes.Participate in customer follow-up, outbound initiatives, and assist with campaigns that promote channel growth.Roll up your sleeves to get things done.

What we're looking forProven customer service experience.Experience within financial services or lending is a plus.Strong communication skills, both written and verbal.Self-motivated with a drive to achieve successful outcomes.

About HeartlandHeartland is an NZX / ASX-listed financial services group with big growth plans.

Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia.

We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees.

Our strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way, delivering faster service and better rates.

Culture and InclusionWe are innovative and evolving, working together as one team with a strong ambition.

We're committed to an inclusive culture that celebrates diverse backgrounds and supports wellbeing.

We offer real opportunities for learning and career development.

We support employee networks and groups such as Manawa Whenua (Maori), Rainbow Committee, Diversity & Inclusion Committee, and our Green Team.

BenefitsPerks include employee banking benefits, an excellent insurance package, flexible working options, sports teams, and social activities.

Diversity & InclusionWe celebrate the characteristics that make each of us different.

We embrace diversity and strive to create an environment that helps us better understand and serve our customers.

We are Living Wage, Hearing Accredited, and Rainbow Tick certified.

How to learn moreFor more about life at Heartland, check out our Instagram @heartlandbanknz or LinkedIn : .

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