Business Consultant (AI & Cloud)

CloudBridge is an AI-first cloud services company helping SMEs across the South Pacific modernise customer service, automate operations, and unlock productivity. We design and deliver practical AI solutions—think AI-assisted customer support, workflow orchestration, data insights, and task automation—built on a secure, scalable cloud foundation

The Role

We’re looking for a client-facing Business Consultant who can translate business problems into actionable AI-enabled solutions. You’ll work end‑to‑end—from discovery and process mapping to solution design, delivery oversight, and value realisation—partnering closely with product, data, and engineering.

What you’ll do

Lead discovery workshops to understand client goals, customer journeys, and operational pain points

Map “as‑is” and “to‑be” processes; quantify baseline metrics and success criteria (SLAs, AHT, CSAT, cost-to-serve)

Shape AI-enabled roadmaps (e.g., virtual agents, agent assist, ticket routing, task automation, analytics)

Write clear business requirements, user stories, and acceptance criteria; manage delivery with agile practices

Build pragmatic business cases and ROI models; present recommendations to executive stakeholders

Pilot and iterate solutions; measure outcomes and drive adoption / change management

Prepare client proposals and Statements of Work; support presales and account growth

Stay current on regulations, data privacy, and model governance best practices

What you’ll bring

3–6 years in management consulting, digital transformation, or SaaS / AI solution delivery

Strong process analysis and requirements gathering skills; ability to simplify complex problems

Experience with customer operations (CX / contact centre, service, sales ops) or back‑office automation

Comfortable working with data and metrics (dashboards, KPIs, basic analysis)

Excellent communication : workshop facilitation, executive storytelling, crisp documentation

Hands‑on with modern tooling (e.g., Jira / Confluence, Notion, Miro, Power BI / Tableau)

Nice to have

Exposure to LLM applications (chatbots / agent assist), RPA / workflow tools, or CRM platforms (Salesforce, HubSpot, Zendesk)

Basic familiarity with prompt design / guardrails, evaluation, and model governance

Sector experience with SMEs in retail, logistics, hospitality, or professional services

Why CloudBridge

Meaningful impact for SME clients across the South Pacific

Close‑knit, high‑ownership culture with rapid learning loops

Competitive salary + performance bonus + professional development budget

Hybrid work, modern tooling, and clear growth pathways

How to apply

Send your CV and a brief note on a transformation you’ve led (problem → approach → outcome) to with the subject “Business Consultant – Your Name” . If available, include artifacts (process maps, BRDs, dashboards) or a portfolio link. Applications reviewed on a rolling basis.

CloudBridge is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.