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Concierge - Regional Banking Hub

Concierge - Regional Banking Hub

Bnz Life Insurance LimitedWaikato, Auckland, New Zealand
11 days ago
Job description

Concierge - Regional Banking Hub page is loaded## Concierge - Regional Banking Hublocations : Whangamata NZBA Hub, 608 Port Roadtime type : Part timeposted on : Posted Todaytime left to apply : End Date : October 1, 2025 (13 days left to apply)job requisition id : JR Worker Type : PermanentHere at BNZ, it's about more than just banking.

We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."We support wellbeing, flexible working and have a generous leave offering.

There is the opportunity for growth, learning and career development.

No two days are the same.

  • Mo te Turanga | About the Role
  • This is an exciting opportunity to work as part of our Regional Banking Hub in Whangamata.

You'll provide and exceptional level of service to customers, and although this role does not provide financial advice, you will proactively refer customers on to relevant banking specialists for further financial assistance.

The support you provide to customers can be across multiple channels, such as digital, in Hub, or on the phone.This is a permanent, part time role working 9 : 45 am -1 pm Monday to Friday.

  • Engage with customers in a warm friendly manner, creating a positive first impression.
  • Understanding and explaining the purpose and concept of the Regional Banking Hub.
  • Managing customer flow through identifying and prioritising customer requirement.
  • Assist and educate customers in learning banking technology that enhances their banking experience.
  • Influence and educate customers to mobile options and self-service technology.
  • Complete other administrative tasks as required by BNZ reactively when customers are not in hub.No previous banking experience is necessary, what's most important is that you are positive, energised and deliver fantastic customer service.
  • We are keen to hear from those who enjoy being in a customer focused role and can demonstrate previous customer service experience.

    We are looking for :

  • Experience in customer service in a retail, hospitality or back-office environment.
  • Strong interpersonal and the ability to foster relationships the customers in the community.
  • Excellent communication skills, including the ability to positively influence those banking technology.
  • Digitally and computer savvy and can quickly grasp new systems and functions.One of the best things about working for BNZ is the culture.
  • We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more.

    We work together as a tima to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities.

    You'll work with so many awesome tangata (people), and what connects us is our passion for delivering exceptional customer service.

  • Nau Mai ki te Peke o Aotearoa | Come to the Bank of New Zealand
  • This is an exciting opportunityto join us!
  • We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

    If you're ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

  • Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."
  • Closing Date : 30 September 2025Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.We're the bank for New Zealand.
  • Our purpose is to serve customers well and help our communities prosper.

    Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

    #J-18808-Ljbffr

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    Concierge • Waikato, Auckland, New Zealand

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