Senior Customer Engagement Analyst

Apply for the Senior Customer Engagement Analyst role at Bank of New Zealand (fixed term position ending at the end of June).

Bank of New Zealand (BNZ) values an agile, energising environment where innovative solutions are created through the promise : "If you can imagine a better future, let's find a way."

The role supports our commitment to wellbeing, flexible working and generous leave, offering opportunities for growth, learning and career development.

Role Overview

In this newly created position you will work closely with the General Manager – Customer Engagement to implement an advanced customer decision engine and one-to-one communications, enabling data-driven engagement across channels.

Responsibilities

Provide guidance and consultancy to business stakeholders to determine the value associated with a communication.

Translate business ideas and concepts into well-specified requirements for Next Best Actions and Campaigns, including metrics for follow-up.

Conduct data exploration to assess data sources and availability.

Estimate target group size and expected results.

Develop operational processes for the unit and support quality assurance and coaching of colleagues.

Qualifications and Attributes

3–5+ years experience in a data-driven marketing communications role or similar.

Proven campaign management, business analyst or data analysis experience.

Strong interpersonal and communication skills.

Ability to manage multiple activities, priorities, and conflicting deadlines.

Experience working in agile environments.

Strong analytical and problem-solving skills.

Experience in data analysis using SQL or similar.

Benefits

BNZ offers flexible working, generous leave, and a supportive, collaborative culture that encourages continuous development and high performance.

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