Customer Engagement Officer

You’ll play a key part in delivering exceptional service to our customers and financial advisers. You’ll be joining a collaborative, high-performing team where your attention to detail and positive attitude will be truly valued.

What Your Day Might Look Like

Your day to day will be varied and rewarding. You’ll :

be the first point of contact for financial advisers and customers providing timely and helpful support.

Load and configure lending applications ensuring they meet our quality assurance requirements.

Troubleshoot and resolve customer issues via phone or email, delivering a seamless and positive experience.

Collaborate with your team to improve processes and share insights that enhance our service delivery.

About you :

You’re someone who thrives in a customer focused environment and enjoys solving problems with care and efficiency. You’ll bring :

A passion for delivering outstanding customer experiences with professionalism and empathy.

Previous experience in lending is a plus, but not essential.

Strong communication skills both written and verbal, with the ability to explain information clearly and confidently.

A detail-oriented mindset, ensuring accuracy in every task and interaction.

Confidence using Microsoft suite of products and navigating various software platforms.

A collaborative spirit, working well  with colleagues, financial advisers, and customers.

A proactive and self-motivated professional who takes initiative, drives outcomes, and consistently delivers results without waiting to be asked

About Liberty

Helping people is in our DNA. As a leading non-bank lender in New Zealand, for decades we have been providing free-thinking loans and have helped more than 850,000 people get financial across Australia and New Zealand. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.

We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.

Why join Liberty?

At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we’re incredibly proud of the diverse and inclusive culture we’ve built. We’re living this commitment through our gender equality, disability, LGTBQIA+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.

We are thrilled to be the Employer of Choice in 2023 and Employer of the Year at the Women in Finance Awards 2023 - we will never be finished making Liberty the best place to work. We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working at Liberty than just great financial rewards - we provide access to a large number of great benefits such as :

Wellness perks including free counselling, flu vaccinations, health checks, massages, private health and gym subsidies

We are social with monthly themed lunches and events, EOY and EOFY parties

Corporate casual dress

Community groups such as our Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more

An opportunity to give back to the community with our Lend-A-Hand initiatives

Fantastic growth and career progression opportunities with access to online development courses

There's more?! Yes, we have coffee, daily fruit, lunch and constant snacks available anytime!

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.