Intermediate Technical Communicator

OverviewWe\'re growing our self-help team, and a big part is finding an Intermediate Technical Communicator who can help design and deliver the next level in self-help content for the IDEXX Veterinary Software suite of applications.

The role has an important focus on building relationships working closely with Product Managers, customer facing teams (Support & Implementation) and other internal teams such as Partnerships, Sales, and Marketing.So, what is IDEXX Veterinary Software?

IDEXX Veterinary Software is a portfolio within IDEXX which focuses on software solutions to enhance the health and well-being of pets, people, and livestock around the world.Here in Auckland, we develop a number of cloud platforms and applications.

We're building a vertical SaaS platform for animal health that requires significant technical expertise to deliver.

Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more.

We're on a mission to build the best health technology business and we need you to help us do it!

What you will bringA problem-solving, customer-centric mindsetExperience in a technical communicator position or equivalentGreat technical aptitude combined with excellent practical experience of plain EnglishExperience with markup languages (preferred)Experience with structured authoring (preferred but not essential)Good proficiency with image editing appsGood understanding of headless content delivery (preferred but not essential)Enthusiasm and drive, and delivery of great resultsEfficient balancing of a variety of tasksResponsibilitiesMake and maintain customer self-help content for IDEXX veterinary software productsMake and maintain staff documentation and self-help content for cross-team useForm close relationships with Support, Development, Implementation, Sales, and Marketing, departmentsInterview customers and staff to measure the impact of content on customer satisfaction and business goalsRegularly assess content development practices and published work to continuously improve skillsConvert legacy documentation to new content systemsWhat you can expect from usAccess to state-of-the-art information development toolsA great team culture with a focus how self-help innovation can improve the experience of our customers and contribute to business outcomesA hyper focus on customer experience and unlocking value for customersMeaningful work with real global purpose (the type of challenge that builds careers)Continuous learning and development (both internal and externally)Great tech kit for work and personal useA great collaborative office space—including a gym and roof terraceCoffee + Fruit + Friday Food TruckFully subsidized Southern Cross Health insurancePart-subsidized parking via ParkableA dog-friendly environmentWhy IDEXXWe\'re proud of the work we do because our work matters.

An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.Let\'s pursue what matters together.IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.IDEXX is an equal opportunity employer.

Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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