Senior Support Analyst - Mulesoft

OverviewDXC Practice for Salesforce has experts in all Salesforce and MuleSoft technologies to architect, deliver, and maintain solutions that provide innovative customer experiences.

We deliver best-in-class solutions by leveraging the broader DXC team and industry experts to provide value with a lower and more predictable cost environment.

We are seeking a Senior Support Analyst to join our team to help provide key support to a New Zealand based customer and propel our customers digital transformation journeys with human-centred design thinking and consultation.What You Will Be DoingWorking collaboratively in a team delivering support services.Providing guidance to Junior / Mid-Level Support Analysts.Managing support deliverables, troubleshooting and resolving technical incidents and problems.Managing product patching, including planning, assessing, testing and troubleshooting related issues.Monitoring system performance and identifying potential issues.Performing API certificate renewals.Authoring and maintaining key support documents.Achieving appropriate technical certifications and applying capabilities to business problems.Upholding and maintaining DXC Practice technical delivery processes and actively contributing to them.Creating reusable assets for use in other engagements.Peer reviewing technical solutions and providing constructive feedback.Providing coaching opportunities and oversight to team members in accordance with DXC Practice Methodology and Standards.Maintaining transparent communication through department meetings, one-on-one meetings, and appropriate client communications.The Skills You Will BringBachelor degree level or higherAt least 4 years of experience in a DevOps support environmentAt least 2 years MuleSoft experience is desirableStrong communication and collaboration skillsStrong understanding of ITIL processesStrong understanding of DevOps processesGood understanding of integration platformsAbility to follow and adhere to support processesAbility to work independently and have a learning mindset with strong troubleshooting skillsAbility to analyse and support integration solutions developed in MuleSoftLeadershipPreferred Technical ExperienceRequired : Anypoint StudioMUnit, Postman, SOAPUIAzure DevOps, JenkinsAzure DevOps, GitHubCloudhubSOAP, RESTSplunk, KibanaAPI ManagerNice to haveRAML, OAS, Async API, GraphQLJMeterBitbucketCustomer-hosted, RTF K8 or VMSolace, Kafka, MQPI GovernanceOur Culture And BenefitsAs an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

Some of these include : Extensive resources to support onboarding and continual development including DXC UniversityDXC Recognition, our global virtual platform that fosters a culture of appreciation and celebrationReferral rewards when you bring your friends and family to work at DXCFlexible leave options, including purchased leaveVolunteer days for charitable and emergency servicesDiscounted health insurance, life insurance and other benefitsHow to apply & our commitment to you in returnIf you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume.We are an Equal Opportunity EmployerDXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.

We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

We stand by the 'bring your whole-self to work' philosophy.

It is our inclusive culture that powers our results, and our company grows only if our people grow.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

We value broad participation and strong communities, and our work model prioritizes in-person collaboration while offering flexibility to support wellbeing and individual work styles.Recruitment fraud notice : DXC does not make offers of employment via social media networks and never asks for money or payments from applicants at any point in the recruitment process.

More information on employment scams is available here.Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Information TechnologyIndustries : IT Services and IT Consulting

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