Senior Desktop Engineer

## About this role

• Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.
• May the baskets of knowledge (education) be brought into the world of light.
• We welcome one and all to join us at the New Zealand Qualifications Authority.
• We are looking for a Senior Desktop Engineer to join our Client Services Team. You will play a key role in enabling the successful delivery of NZQA's business solutions through an ICT lens. The Client Services team is part of the Information Services group and is responsible for 1st and 2nd level Service Desk support. The team is also the custodian of NZQA's device fleet.
• Mō tēnei tūranga | About the role
• In this role, you will be responsible for :
• Making a valued contribution to NZQA's Modern Workplace strategy, leading the replacement of our SOE image and moving application deployment with Microsoft Intune and Windows AutoPilot, along with implementing a plan for Mobile Device Management.
• Experience with MacOS is desired but not essential.
• Working closely with our Systems team on technologies that intersect the two teams e.g. Azure AD, Windows AutoPilot, Microsoft Intune, Advanced Threat Protection, Privilege Management and Windows Update for Business.
• Working closely with our Architect team to define solutions relating to the end user experience.
• Managing and delivering a fit for purpose end user experience using a range of on-premise and cloud-based tools.
• Being the practice lead for the desktop engineers including device and information security
• Ensuring that all assigned service requests and incidents are resolved professionally and other IS teams are engaged as required, providing customers with a consistent level of service.
• Taking responsibility for the various queues in the desktop space and works with the Client Services Team Leader to ensure SLA's are being met.
• Identifying opportunities to improve the value Client Services delivers and champions them, including identification of recurring issues.
• Documenting instances of hardware failure, repair, installation, removal and keeping asset management processes, procedures and registers up to date.
• Coaching and supporting the development of the Desktop Engineers in the team.
• Ko tāu nā i tēnei tūranga
• What you'll bring to the role :
• If you enjoy working collaboratively to get results, can handle a diverse workload, have leadership experience and want to work in a varied but fun team environment, while helping make a real change for New Zealand education through digital transformation then this is the role for you!
• Ngā Painga o NZQA
• | Why Choose NZQA
• A core part of our education system, NZQA ensures that New Zealand qualifications are valued as credible and robust both nationally and internationally. We are accountable for managing the New Zealand Qualifications Framework, administering the secondary school assessment system, qualifications recognition and standard setting for some specified unit standards. We are a dynamic crown agency with an exciting future.We offer significant training and professional development, so that you can thrive and grow. We are committed to working in an inclusive and respectful way that embraces diversity and reflects the communities that we serve.
• Pēhea te tono mai | How You Apply
• Apply online with your CV and Covering Letter. If you are an NZQA employee already, please ensure you apply with a log in using your NZQA email address.We will be continually reviewing applications as they are received, so would encourage you to submit your CV promptly for consideration.NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. If you have any questions about role, please contact the hiring manager for the role, Mike Tuhiwai, on .
• Applications close at 5.00 pm on 9th November 2025
• | Location : | Wellington |

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