Service Quality Manager

Add expected salary to your profile for insightsCompetitive Salary + KiwiSaver + Tools of TradePermanent, Full-time Role with FlexibilityYou will be responsible for : Who we are | Ko wai matou?

NZCL is a leading provider of disability support services, committed to enabling people with disabilities to live fulfilling lives.

Our work is grounded in respect, support, and excellence—values that shape every relationship with the people we support, their whanau, and our partners.We are committed to delivering culturally responsive services that uphold Te Tiriti o Waitangi and reflect Maori worldviews.

Through strong partnerships with Government, community, and sector agencies, we deliver disability services that are person-centred, safe, and empowering.As Service Quality Manager, you will be the regional champion for service excellence across our disability support services.

Reporting to the Regional Manager - Disability, you\'ll lead a team of Positive Behaviour Support Planners, and work alongside Service Delivery Managers and the National Quality & Risk team to ensure services are person-led, contractually compliant, and continuously improving.You will be responsible for : Leading the implementation of quality standards across your regionMonitoring service performance and complianceSupporting audits, managing incidents, and driving continuous improvement initiativesBuilding strong relationships with funders, iwi, and local stakeholdersContributing to strategic planning and workforce developmentProven experience in quality assurance, service delivery or leadership in the disability or health sectorsKnowledge of disability sector standards and service contractsExperience managing teams or leading service improvementsAbility to analyse data to improve outcomes and reduce riskStrong organisational, relationship-building and problem-solving skillsPassion for person-centred, trauma-informed and strengths-based practiceUnderstanding of Te Tiriti o Waitangi and cultural responsivenessRelevant tertiary qualification or equivalent experienceFlexibility to travel as neededAt NZCL, you\'ll be part of a collaborative, purpose-driven team that puts people first.

We celebrate diversity and are committed to providing a safe and inclusive workplace.

This is your chance to shape the quality of disability support across Aotearoa while growing your career in a values-based organisation.Apply today to become our next Service Quality Manager.How to apply | Me pehea ki te tonoPlease apply via our website on the link below with your CV and a cover letter.Only applications submitted through the website will be considered.Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.Applicants for this position must be a NZ Resident / Citizen or have a valid NZ work permitUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : How many years\' experience do you have as a Service Quality Manager?

How many years of people management experience do you have?

Which of the following statements best describes your right to work in New Zealand?

What\'s your expected annual base salary?

Do you have a current New Zealand driver\'s licence?

How many years\' experience do you have as a Disability Manager?

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