Manager Business Services and Products

Overview

Discover a career with purpose at MBIE

Help lead New Zealand’s National Standards Body

• Busy and reactive environment, roll your sleeves up and solve problems
• Reliant on a range of internal and external service providers and vendors to deliver the goods – collaboration and influence critical to the success of this role
• Lead product strategy and identify and lead future technology solutions for the business
• Lead through influence and collaboration
• Salary range : $132,417-$160,472 + KiwiSaver + Wellness Benefits

Tēnei tūranga - About the Role :

The Manager Business Services and Products plays a critical role in helping ensure Standards New Zealand meets both its strategic and operational goals and priorities and day to day statutory functions and responsibilities.

The key deliverables of the role include ensuring that the Standards NZ’s ‘front of house’ customer services and sales operations, and ‘back office’ ICT business systems, and corporate related activities are efficient, effective, customer centric, high performing and aligned to organisational priorities.

This includes leading a small team responsible for e-commerce sales, customer enquiries, the maintenance of New Zealand’s standards catalogue, working with a range of internal and external stakeholders and vendors to maintain ICT platforms and business systems that are fit for purpose, delivering to customer’s needs. It also manages the provision of timely and insightful business reporting and data analytics and financial management for effective business decision making.

As a member of the Standards New Zealand management team, the role contributes to business-wide initiatives, strategic planning, financial management, continuous improvements, and team culture. The role requires strong relationship management and vendor management, co-ordination and collaboration, often leading with influence rather than direct line management control.

Specific management responsibilities include, but are not limited to :

This can be a challenging role, not for the faint-hearted :

Come and be part of the solution, get under the bonnet, manage the day-to-day e-commerce sales and customer facing services, as well as back office business systems and services, and help us work out solutions for how these functions and services could be delivered in future with technological evolution.

Ngā pukenga me ngā wheako e hiahitia ana -

Skills and Experience Required

Ētahi kōrero mō MBIE - About MBIE :

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Māori and the Crown and is committed to giving effect to TeTiritio Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

Me pēhea te tono - How to Apply :

How to apply : Click here to view a position description. When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Sarah Hutcheson at quoting ref MBIE / 18583 if you have any further questions.

Applications close on Monday 17 November 2025

#J-18808-Ljbffr