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Manager Business Services and Products

Manager Business Services and Products

New Zealand Ministry Of Economic DevelopmentWellington, Wellington, New Zealand
23 hours ago
Job description

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Help lead New Zealand’s National Standards Body

  • Busy and reactive environment, roll your sleeves up and solve problems
  • Reliant on a range of internal and external service providers and vendors to deliver the goods – collaboration and influence critical to the success of this role
  • Lead product strategy and identify and lead future technology solutions for the business
  • Lead through influence and collaboration
  • Salary range : $132,417-$160,472 + KiwiSaver + Wellness Benefits

The Manager Business Services and Products plays a critical role in helping ensure Standards New Zealand meets both its strategic and operational goals and priorities and day‑to‑day statutory functions and responsibilities.

The key deliverables of the role include ensuring that the Standards NZ’s ‘front of house’ customer services and sales operations, and ‘back office’ ICT business systems, and corporate related activities are efficient, effective, customer centric, high performing and aligned to organisational priorities.

This includes leading a small team responsible for e‑commerce sales, customer enquiries, the maintenance of New Zealand’s standards catalogue, working with a range of internal and external stakeholders and vendors to maintain ICT platforms and business systems that are fit for purpose, delivering to customer’s needs. It also manages the provision of timely and insightful business reporting and data analytics and financial management for effective business decision making.

As a member of the Standards New Zealand management team, the role contributes to business‑wide initiatives, strategic planning, financial management, continuous improvements, and team culture. The role requires strong relationship management and vendor management, co‑ordination and collaboration, often leading with influence rather than direct line management control.

Specific management responsibilities include, but are not limited to :

  • Website and Web‑Shop management
  • ICT project oversight and business sponsor
  • Customer services, sales, subscriptions and enquiries
  • Data management, analytics, and reporting
  • CRM and CMS management
  • Quality Management System
  • Business reporting

    • This can be a challenging role, not for the faint-hearted :

  • The e‑commerce platform necessitates a degree of reactive work and regular problem‑solving
  • The team is in a state of flux, reduce sized, rebuilding necessary institutional knowledge, and supporting the winder Ministry’s continued adoption of more internally delivered centralised shared service provision
  • The public sales, subscription services, product and client database management and customer enquiries are always busy
  • The business is just implementing a new web‑shop platform maintenance vendor and transitioning to more internally centralised shared service ICT business system provision
  • Longer term this role will need to lead product strategy, standards digitisation, and technology transformation for Standards New Zealand

    • Come and be part of the solution, get under the bonnet, manage the day‑to‑day e‑commerce sales and customer facing services, as well as back office business systems and services, and help us work out solutions for how these functions and services could be delivered in future with technological evolution.

    Skills and Experience Required

  • Experience managing a service delivery function and team
  • Familiar with project management approaches (e.g. PMP, Prince2, Agile)
  • A relevant tertiary qualification and / or equivalent experience
  • A good understanding and experience of service delivery principles
  • Ability to work under pressure, meet deadlines and prioritise workloads
  • Ability to lead through influence and deliver outcomes through others outside of direct line management and authorising environment
  • Ability to collaborate with others and work effectively across the organisation and drive a collaborative team culture
  • Strong people management experience and capability
  • Ability to establish cross‑functional working relationships with a wide range of stakeholders
  • Strong vendor management and procurement experience
  • Proven ability to work collaboratively as part of a wider management team
  • Ability to identify and adopt efficient business systems and approaches – challenging the status quo
  • High EQ, collaboration, relationship management and influencing skills
  • Previous experience as an ICT Product Owner or Product Manager
  • Must already have legal right to live and work in New Zealand

    • When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

    All applications must be submitted via our online process.

    Applications close on Monday 17 November 2025

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