Regional Service Manager

Join to apply for the Regional Service Manager role at TBI Health Group New Zealand

2 days ago Be among the first 25 applicants

Introduction :

TBI Health was created with a simple idea : to help people with pain, illness, or injury.

TBI Health has come a long way since it began its journey in

• , and since
• we partnered with Southern Cross to ensure our clients get the right help, at the right time, so they can get back on track and live meaningful lives.

We are known to offer an attractive work environment that supports staff wellbeing and growth.

Our current focus is to continue our work on introducing new services and giving staff opportunities to enhance their careers.

It is also important to TBI Health to continue having an equity-focused workplace culture where staff feel supported, enriched, and valued.

As a NZ-owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Maori.

Join us on this transformational journey of delivering tailored and quality healthcare services that meet the needs of our diverse Aotearoa.

About The Role

Due to an internal promotion, we have an exciting opportunity for an experienced Physiotherapist or Occupational Therapist ready to take the next step into a leadership role.

As Regional Service Manager, you will lead our hospital and community teams across the Wellington region, supporting a group of talented clinicians who deliver exceptional care to clients from a wide range of funders, including ACC, insurance providers, Veterans' Affairs, private hospitals, aged care facilities, and businesses.

You will report directly to the National Service Manager and play a key part in shaping the future of our regional operations and supporting service development across the Lower North Island.

What you will do

Lead, support, and inspire a high-performing team of clinicians.

Oversee the operational efficiency, growth, development, and human resource functions of TBI Health's hospital and community services in the Wellington region.

Manage all aspects of people leadership, including recruitment, onboarding, performance management, and staff wellbeing.

Foster strong relationships with key partners, including funders, referrers, and community stakeholders.

Identify opportunities for service improvement and business growth.

Contribute to the ongoing development of TBI Health's Hospital and Community services across other regional clinics.

Key Strengths for Success

Leadership & People Management : Lead with empathy and clarity, inspiring your team to perform at their best, confidently managing performance, providing coaching and feedback, and fostering a supportive, high-trust culture.

Client Focus : Deliver exceptional care and ensure positive outcomes for clients and funders.

Business Savvy : Identify opportunities for growth, strengthen key partnerships, and contribute to the sustainability of TBI Health's services.

Adaptability : Thrive in a fast-paced environment, balancing operational priorities, people needs, and service development with ease.

Collaboration : Work closely with colleagues across the organisation, contributing to a culture of shared learning and continuous improvement.

Why join TBI Health?

A chance to make your mark in one of New Zealand's most exciting regions.

Work with a collaborative, caring national management team.

Professional and personal development opportunities.

Competitive salary and performance-based incentives.

Flexible hours – 32 to 40 hours per week, supporting work-life balance, including work-from-home options.

Company laptop and phone provided.

Subsidised health insurance (working 20 or more hours).

Ongoing training in Maori tikanga, supporting culturally appropriate practice.

Birthday leave (must be employed 20 or more hours).

Wellbeing allowance : $250 if employed 20 hours or more per week, or $100 for employees who work under 20 hours.

Skills and Experiences

About You

You are an experienced and motivated health professional who enjoys leading others and making a difference in your community.

With a strong clinical background and proven leadership skills, you are ready to take ownership of a service that values collaboration, quality, and client outcomes.

Essential

New Zealand registered Physiotherapist or Occupational Therapist with a current Annual Practising Certificate.

Minimum 5 years' clinical experience in hospital and / or community settings.

Demonstrated leadership and people management experience, including staff development and performance management.

Strong relationship management and communication skills, with the ability to build trust across diverse teams and stakeholders.

Highly organised, adaptable, and confident in decision-making.

A valid NZ or international driver's licence and the legal right to work in New Zealand.

Desirable

Knowledge of ACC contracts such as SRNA, SNA, EBRA, WSA, HMA, TI, Concussion, and NASA.

Existing relationships with ACC Case Owners or Third-Party Administrators.

Postgraduate qualification in management, leadership, or a relevant clinical area.

How To Apply

Applications close 30th of November

Please apply online and include a cover letter outlining your experience and motivation for this role.

(Applications received via email may not be considered.)

For a confidential chat, you can contact Robyn Humphries, National Service Manager on

At TBI Health, we value diversity and inclusion.

If you are invited for an interview, please let us know if you have any cultural or accessibility needs so we can support you appropriately.

Seniority level

Director

Employment type

Full-time

Job function

Other

Wellness and Fitness Services

Referrals increase your chances of interviewing at TBI Health Group New Zealand by 2x

#J-