Client Service Manager

We operate as a franchise partner of OCS Cleaning, a well-established name in New Zealand's commercial cleaning industry.

Our business delivers a wide range of professional cleaning services to both commercial and residential clients, maintaining OCS's high standards of service and compliance.Key Responsibilities

Develop, maintain, and grow relationships with new and existing clients.

Conduct regular site visits and client meetings to ensure service quality and gather feedback.

Identify new business opportunities and prepare proposals for prospective clients.

Supervise and coordinate cleaning staff, prepare rosters, and monitor performance.

Ensure compliance with workplace health and safety standards and company policies.

Handle client enquiries, complaints, and service adjustments in a timely and professional manner.

Prepare performance reports and assist in setting business targets and budgets.

Liaise with the head office to make sure we are compliant with their policies and procedures

Any other tasks that may be asked time to time

Skills and Experience Required

Minimum 3 years of experience in customer service, business development, or team-lead roles (preferably in the cleaning, hospitality, or service industry) OR a relevant qualification in the field of business management, commerce, hospitality etc

Proven record of staff supervision and client-relationship management.

Strong leadership, organisational, and problem-solving skills.

Excellent written and verbal communication.

A valid New Zealand driver's licence is preferred.

Must be available after hours, public holidays and weekends

Early start and late finish shifts