Senior Key Account Manager

The Senior Key Account Manager is at the forefront of driving Healthcare by Douglas' retail growth and commercial success.

This role is not just about managing accounts—it's about seizing opportunities, shaping our retail presence, and ensuring our brands stand out both in-store and online.As the strategic lead for our most important retail partnerships, you will create customer-first strategies, harness data-driven insights, and work closely across teams to deliver lasting, profitable growth.

Your impact will be seen in flawless retail execution, powerful omni-channel activation, stronger customer advocacy, and enhanced brand visibility that drives real commercial results.What you'll doLead and grow our biggest retail partnerships, turning joint business plans into real results.Drive retail growth through smart distribution, eye-catching visibility, winning promotions, and flawless in-store and online execution.Build powerful customer relationships, becoming the go-to trusted advisor who secures buy-in and drives mutual success.Turn insights into action—using data, trends, and shopper behaviour to unlock opportunities and deliver category leadership.Own the numbers, managing trade investment and profitability to fuel sustainable growth.Champion new product launches and exclusive innovations that create real impact at shelf and online.Work hand-in-hand with Marketing, Supply Chain, Finance, and Sales to deliver seamless execution and standout customer experiences.Inspire and enable the sales team with the tools, insights, and direction to win every day.What you'll bring5+ years' success in driving growth through key account management, ideally in healthcare or FMCG.In-depth knowledge of the New Zealand market with strong networks across Chemist Warehouse (required), and Grocery (desired).

Degree-qualified in Business, Marketing, Health, or related field.Commercially astute with proven P&L ownership, trade spend management, and ROI delivery.Experienced in launching and commercialising innovation, from sell-in to stand-out in-store activation.Exceptional negotiator and communicator, skilled at building trusted, long-term partnerships.Insight-led, analytical thinker with the ability to spot trends and turn them into growth opportunities.Results-driven, solutions-focused, and energised by achieving targets.Collaborative leader who inspires, influences, and aligns teams to deliver excellence.Award-winning culture - Join a team that's genuinely a great place to work (and we've got the awards to prove it).

Career growth - We're big on developing our people and promoting from within.Extra leave - After six years with us, you'll get five weeks of annual leave.Parental perks - Get 16 weeks of top-up payments during your parental leave.Security matters - We've got you covered with life and income protection insurance.Feel good with THRIVE - Our wellbeing program helps you be your best, inside and out.Exclusive discounts - Enjoy special deals on big-name brands like Clinicians, BraveFace, Avene, Ego, and more.About UsAt Healthcare by Douglas, we believe wellness is about enhancing everyday life — not just solving problems.We're creating brands that are shaping the future of wellness.

That means working with curiosity, insight, and purpose — always seeking smarter ways to support people's wellbeing.

If you're energised by fresh thinking, bold ideas, and making a meaningful difference, you'll feel right at home here.We're optimising daily wellness - together.Next StepsIf you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it.

Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role.

Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.Please note, applications may close early due to high interest.

Don't miss out - apply now!

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