Ux Writer (Part Time)

UX Writer (Part-time, Job Share)

Company : NZ Post

Location : Mt Roskill, Auckland, New Zealand

Employment type : Part-time 24 hours per week (Mon / Tue / Wed).

Fixed term until October

• covering parental leave.

Flexible scheduling is possible.

About The Role

As a UX Writer, you will deliver great user experiences to our digital channels, supporting updates to content and optimizing our marketing campaigns to be more customer-centric.

Day To Day

Collaborate with the UX team to improve online tools by designing intuitive content flows and perfecting microcopy.

Use online research tools to observe NZ Post customer web interactions, and advocate for content and information architecture improvements.

Work with Marketing & Communications and Content Production teams to ensure online messaging is clear, engaging and relevant.

Drive the vision for product content, ensuring tactical execution to deliver cohesive product narratives across all digital touchpoints.

About You

Curiosity about customer behaviour and talent for writing clear, customer-focused digital copy.

Proven experience with qualitative and quantitative research methods and usability studies (online and in-person).

Strong analytical skills and an interest in behavioural analysis and statistical concepts.

Excellent communication and interpersonal skills, able to relay complex information simply and concisely.

Proficiency in online testing tools and presentation software to deliver high-quality, visually engaging content.

What You'll Love About Us

Opportunity to work with talented and creative people in an Agile / Scrum environment, sharing a passion for creating memorable digital experiences.

Joining the Team

Bring your passion for creating great customer experiences.

Apply today or download the full JD via the NZ Post website.

Important Dates

Applications close on 28 October

Application Process

All successful applicants will provide proof of eligibility to work in New Zealand and will undergo security, reference, credit and possibly drug checks.

Preference will be given to candidates who apply directly through our online portal.

Agency applications are not accepted unless pre-approved.

Equal Opportunity

The NZ Post is proud to be Rainbow Tick certified and is committed to a safe, inclusive environment for all.

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