TM File Management Support Officer

Are you looking for an exciting new challenge in 2026?

We are looking for File Management Support Officers (FMSOs) to join our team and play their part in keeping New Zealander’s safe.

• Based in Piki Ki Te Ao, Otahuhu
• Permanent / Full time Shift Work
• Remuneration : $63,526per annum
• Attractive Shift Work Incentives
• Training provided however adequate computer skills are required and you will be required to complete an online psychometric test
• Intake date commences on Thursday 12 March 2026– you must be available to start on this date.
• The first 12 weeks will consist of training at Piki Ki Te Ao from Monday 16 March. You must be fully available to attend training for the first 12 weeks.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

File Management Support Officers (FMSO’s) are part of File Management, Transcription Services (FM&T) and are part of a nationally centralised group which supports a number of key elements within the case management process, our frontline staff and also provides key services to victims.

Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done, even if it’s in a fast-paced environment where there can be pressure from time to time?

This is a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time. Quite simply, you would be our digital paperwork superheroes. Some of the key accountabilities in this role are :

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.

Our centre in Otahuhu operates 24 / 7 on a six on four off roster, including night shifts. The roster pattern is two early shifts (0600hrs – 1500hrs), two late shifts (1200hrs – 2200hrs), two night shifts (2100hrs – 0630hrs), followed by four days off.

What we offer :

This role is Individual Contributor / Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link :

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

This advert is set to close on Monday, 24 November 2025, however advertising may stop earlier if we have a high number of applications.

If you have any questions about this vacancy, please contact

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