Technology Support Officer

Technology Support Officer

We're looking for a skilled Technology Support Officer to deliver reliable IT and technical support across the School of Engineering and the School of Computing & Mathematical Sciences at our Hamilton and Tauranga campuses.

In this role, you'll work closely with ITS, academic, and technical staff to ensure teaching, research, and commercial activities run smoothly.

You'll provide advanced support for Windows, macOS, Linux, and mobile platforms, assist with specialist hardware and software, and help maintain technical and laboratory infrastructure.

The position focuses on mechatronics, software, and electronic / electrical engineering, while also supporting a wider range of disciplines as needed.

Responsibilities

Deliver advanced support for Windows, macOS, Linux, and mobile platforms.

Assist with specialist hardware and software, including laboratory, instrumentation, and simulation equipment.

Maintain technical and laboratory infrastructure and ensure systems are safe, reliable, and compliant.

Collaborate with ITS, academic, and technical staff to troubleshoot and resolve complex IT issues.

Support teaching, research, and commercial activities across the School of Engineering and School of Computing & Mathematical Sciences.

Qualifications

Degree in computer science, engineering, or equivalent industry experience.

Strong technical problem-solving skills and attention to detail.

Experience supporting engineering or laboratory environments.

Industry certifications such as ITIL, COBIT, TOGAF, or Microsoft / Apple are an advantage.

Practical, proactive, and committed to safety, quality, and continuous improvement.

Benefits

Full-time role (37.5 hours a week) based on our Hillcrest Campus.

Flexible working arrangements and supportive culture.

Generous leave and superannuation entitlements.

Opportunity to contribute to a collaborative, innovative, and high-performing team culture.

For more information on the role please see the position description.

For a confidential conversation about the role, please contact Shannon McMurray, Technical Manager,

All applications must be submitted through the online portal; emailed applications will not be accepted.

Applications Close on Thursday 30th October

Diversity, Equity & Inclusion

The University of Waikato is committed to creating a diverse, inclusive, and genuine workplace.

All candidates must have the legal right to live and work in NZ.

The University of Waikato prides itself on the quality of its engagement with the communities it serves, the provision of a world-class education and the national and international impact of its research.

Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

Requisition number : #J-

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