This job offer is not available in your country.
Operational Service Delivery Manager
Cubic DefenseWellington, Wellington, New Zealand23 hours ago
Job descriptionEffectively assign and manage resources. Lead local and remote teams, ensuring engagement and performance. Conduct customer meetings to align program deliverables. Promote IT service best practices. Manage ticket queues, ensuring proper and timely updates. Identify, track, and mitigate risks. Point of contact and on-call resource for high priority issues (MI, P1, P2). Resolve service issues and ensure compliance. Monitor program health and adjust resources accordingly. Provide regular program updates and performance reports. Ensure adherence to company policies and regulatory requirements. Create and distribute customer-facing RCA documentation. Manage program budgets and forecasts. Create and manage documentation for customer environments. 10+ years of proven experience in technical program management and leadership. Strong expertise in IT infrastructure, networks, applications, and security. Proficiency in project management tools and methodologies. Excellent leadership, communication, and critical thinking skills. Computer Science, Business Information Management, or computer engineering degree, or equivalent. PMP or equivalent certification. Highly organized with strong time management skills. Analytical, initiative-taking, and adaptable to changing demands. Strong customer service orientation and teamwork focus. Meticulous with a drive for process improvement. Proven experience delivering end-to-end IT services within a program environment. Proven experience in understanding and implementing solutions to customer challenges while delivering world-class service. Demonstrated expertise in planning, evaluating, and implementing complex, integrated technology solutions. Ability to manage multiple projects, conduct needs assessments, design systems, select technologies, and oversee business continuity planning, auditing, and risk management. Successful outcome of a National Police Check. New Zealand working rights.
Business Unit
Cubic Transportation Systems
Company Details
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details
Job Summary : We seek an Operational Service Deliver Manager to lead service operations, align technology solutions with program objectives, and ensure seamless delivery of customer service contract demands. Reporting to services and program leadership, this role drives service excellence by managing technical resources, resolving escalations, and integrating IT strategies into broader program initiatives to enhance performance and operational efficiency.
Key Responsibilities
Program & Service Management
- Ensure exceptional customer service internally and externally.
- Oversee service deliverables ensuring quality, schedule, and budget adherence.
- Develop, document, and implement processes to streamline support activities.
- Coordinate with global teams to meet contractual requirements, Service Level Agreements, and Key Performance Indicators.
- Manage change processes and environmental audits, per ITIL standards and best practices.
- Drive productivity through continual team and process improvement.
Team & Resource Coordination
Risk & Issue Management
Reporting & Compliance
Essential Requirements
Skills & Experience
Qualifications
Essential
Desirable
Personal Attributes
Minimum Job Requirements
Condition Of Employment
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.
Worker Type
Employee
#J-18808-Ljbffr
Create a job alert for this search
Service Manager • Wellington, Wellington, New Zealand
Related jobs
- Promoted
Engagement & Delivery Manager
Provoke SolutionsWellington, New Zealand Wellington, New Zealand Project Services - NZAbout the job Engagement & Delivery ManagerAt Provoke, were a consulting-led technology partner helping clients move from ideas to impact.We build custo...Show moreLast updated: 6 days ago
- Promoted
Delivery Manager - Projects
NorthpowerWellington, New Zealand OverviewWe\'re looking for a Delivery Manager - Projects to join our Southern Contracting Division.This role can be based in Palmerston North or Masterton, depending on the right candidate.The role...Show moreLast updated: 30+ days ago
- Promoted
Content Delivery Manager
New Zealand GovernmentWellington, New Zealand About us | Mo matou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.
You can find more about ACC and the ...Show moreLast updated: 6 days ago
- Promoted
Project Delivery Leader
PegasystemsWellington, New Zealand This role is part of an expanding consulting business offering the opportunity to work with an industry-leading, collaborative, and innovative team using cutting-edge technology.This role will be a...Show moreLast updated: 6 days ago
- Promoted
Director - Customer Delivery
DatacomWellington, New Zealand Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.Step into ...Show moreLast updated: 5 days ago
Business Improvement Manager - Air Fulfilment, Content and Operations
Flight Centre Travel GroupNZ This is a unique role that requires a dynamic individual with a combined passion for Air Fulfilment, Content Distribution and Process Improvement.
You will collaborate with key stakeholders across S...Show moreLast updated: 30+ days ago
- Promoted
Self Service Operations Lead - Secondment
Westpac New ZealandWellington, New Zealand OverviewWelcome to greater opportunity.At Westpac New Zealand, we're proud of our heritage and committed to building a workplace where top talent thrives.
We're looking for a strategic and operation...Show moreLast updated: 5 days ago
- Promoted
Managers required
SBNH Foods LimitedLower Hutt, Wellington, New Zealand Are you passionate about pizza and leadership? Domino's Pizza is looking for a Store Manager & 2 dedicated Shift Managers to join our dynamic teams in .
Kilbernie and Newtown, Wellington! If you thr...Show moreLast updated: 28 days ago
- Promoted
- New!
Enabling & Other Organisational Development Delivery Lead
Kiwi Health JobsWorkFromHome, Wellington, New Zealand Enabling & Other Organisational Development Delivery Lead.Wellington, Auckland or Christchurch based.Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public...Show moreLast updated: 1 hour ago
- Promoted
Transition Manager - Managed Services
Pwc New ZealandWellington, New Zealand Management LevelManagement LevelManager.Do more than take the next step.Explore careers at PwC New Zealand.Nga Korero mo tenei turanga / About the role.
Join our team in Poneke / Wellington as our T...Show moreLast updated: 6 days ago
- Promoted
Dynamics 365 Support Services Delivery Coordinator
HsoWellington, New Zealand OverviewWe\'re Hiring : Support Services Delivery CoordinatorAre you passionate about delivering exceptional service and building strong client relationships?.
HSO is looking for a dynamic and motiva...Show moreLast updated: 1 day ago
- Promoted
Customer Service Manager
Maruia Hot Springs LtdNew Zealand Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park.It is...Show moreLast updated: 8 days ago
Manager, Digital Motor Assessment
Suncorp GroupWellington, NZ Suncorp is a place where you can make a difference in our customers’ lives through the work you do.We are down-to-earth, open and our focus is firmly on what you do, not when and where you work, ou...Show moreLast updated: 17 days ago
- Promoted
- New!
Contract Manager
DownerNew Zealand Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here.Downer is committed to delivering excellence by ensuring our people have the environment and the means to be suc...Show moreLast updated: 1 hour ago
Service Manager
Stellar RecruitmentWellington, NZ We’re seeking a motivated and experienced.Masterton-based Dealership service team.You will be representing a small team within a.
Mulitfranchise dealership site.Kiwi owned Automotive Dealership.This...Show moreLast updated: 6 days ago
- Promoted
Senior Delivery Consultant
Provoke SolutionsWellington, New Zealand OverviewWe have a strong preference for candidates who reside in Wellington to help facilitate our projects.Who we areJoin the dynamic team at Provoke, where we're not just about meeting expectatio...Show moreLast updated: 30+ days ago
- Promoted
Manager, Digital Motor Assessment
Suncorp New ZealandWellington, New Zealand Suncorp is a place where you can make a difference in our customers' lives through the work you do.We are down-to-earth, open and our focus is firmly on what you do, not when and where you work, ou...Show moreLast updated: 2 days ago
- Promoted
Manager
KING J CHAN & SUSAN YUENLower Hutt, Wellington, New Zealand We are a restaurant looking to hire staff responsible for management.Monday to Sunday, shift work, 10am-10pm.Oversee daily ops, ensure smooth service, customer experience and safety compliance.Mana...Show moreLast updated: 3 days ago
- Promoted
- New!
Technical Product Manager, Integrations
Docuvera Software CorporationWorkFromHome, Wellington, New Zealand We’re on a mission to help the life sciences industry harness the power of digital innovation, accelerating access to life-changing treatments and enabling them to raise the bar for safety, quality...Show moreLast updated: 1 hour ago
- Promoted
Delivery Partner Pay & Support Manager
Nz PostWellington, New Zealand About the roleAt NZ Post, we're on an exciting journey to transform how we work with our Delivery Partners.We need someone who can make sure the people powering our network feel supported, valued, ...Show moreLast updated: 6 days ago